Front Office Manager
4 settimane fa
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Front Office Manager to manage our guest-focused Front Office team.
The Front Office Manager will be responsible for the efficient operation of the Front Office Department, ensuring that the service standards and excellence is delivered to ensure that our guests receive the highest standard of service.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front of the House Manager.
Main duties and responsibilities:
- Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
- Rooming our guests
- Answering enquiries and providing information about the hotel and local area to guests
- Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
- Implementing of the Leading Quality Assurance Standards
- Supporting, training, and supervising front office staff.
- Supervising workload during shifts.
- Maintains working relationships and communicates with all departments.
- Allocate guest rooms according to the reservation requests and guests needs
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Conducts regularly scheduled meetings with the front office team
- Maximize room revenue and occupancy by reviewing status daily.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer systems.
- Ensure answer to all messages and emails in a timely and professional manner.
- Monitor all V.I.P 's special guests and requests.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log book and guest feedback on a daily basis.
- Maintain an organised and comprehensive filing system with all documentation
- Perform Duty Manager duties and other duties requested by management
Requirements
- At least 5 years of previous professional experience preferably at international level in the same role;
- Fluent in English and Italian. A third language is required;
- Knowledge of Hotel Management software
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
Other requirements:
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Benefits
Belmond and you:
- We offer permanent contract according to C.C.N.L. Settore Turismo - Level 2, Front Office Manager
- Start date: March 2024
- Salary as by CCNL + increase (Monthly Gross Salary around € 2.600), separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast, staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
About Belmond:
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
-
Front Office Manager
4 settimane fa
Portofino, Italia Belmond Management A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals...
-
Front Office Manager
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals...
-
Front Office Agent
4 settimane fa
Portofino, Italia Eight Hotels A tempo pienoSi richiede: Comprovata esperienza al Front Office, maturata in strutture 5 stelle, preferibilmente presso catene internazionali; Perfetta conoscenza della lingua inglese e dei sistemi informatici Office e HotelCube; Ottima predisposizione ai rapporti interpersonali e spirito di servizio. Completano il profilo bella presenza, predisposizione al sorriso e...
-
Reception Manager Season 2024
4 settimane fa
Portofino, Italia Belmond Management A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Reception Manager Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Reception Manager Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Front Desk Agent Season 2024
4 settimane fa
Portofino, Italia Belmond Management A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Internship Front Desk Agent
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals...
-
Front Desk Supervisor Season 2024
4 settimane fa
Portofino, Italia Belmond Management A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Front Desk Agent Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.Become part of a caring team of professionals...
-
Assistant Night Manager Season 2024
3 giorni fa
Portofino, Italia Belmond Management A tempo pienoAssistant Night Manager Season 2024 - Splendido, a Belmond HotelSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage...
-
Front Desk Agent Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Front Desk Supervisor Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Back Office Agent Season 2024
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.Become part of a caring team of professionals...
-
Front Desk Agent, Splendido Mare a Belmond Hotel
4 settimane fa
Portofino, Italia Belmond Management A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Assistant Night Manager Season 2024
1 mese fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.Become part of a caring team of professionals...
-
Front Desk Agent, Splendido Mare a Belmond Hotel
4 settimane fa
Portofino, Italia Belmond A tempo pienoSplendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the...
-
Portiere Notturno
6 giorni fa
Portofino, Italia Gsd s.r.l A tempo pienoPrestigioso hotel in Portofino ricerca Portiere Notturno per la stagione estiva 2023 Si richiede pregressa esperienza nel ruolo e conoscenza delle attività di front office: - utilizzo dei software - gestione delle prenotazioni - check in - check out Bella presenza, serietà e affidabilità sono elementi essenziali, unitamente alla conoscenza della lingua...
-
Receptionist Per Eventi Luxury
4 settimane fa
Portofino, Italia Dailywork A tempo pienoDaily Work, Agenzia per il Lavoro filiale di Genova, partner per le aziende clienti e punto di riferimento per i lavoratori che vogliono orientarsi all'interno di un mondo del lavoro in continuo cambiamento. Ricerchiamo per nostra azienda cliente, operante nel settore alberghiero: **RECEPTIONIST PER EVENTI** La risorsa selezionata verrà inserita...
-
Kids Club Attendant Parttime Season 2024
1 giorno fa
Portofino, Italia Belmond A tempo pienoSplendido, A Belmond Hotel, parte del gruppo LVMH, è l’emblema del fascino di Portofino. La nostra struttura è arroccata nella collina di Portofino, affacciata sul golfo del Tigullio e Portofino. Orgogliosi del nostro storico e con uno sguardo costante verso il nostro patrimonio futuro. Entra a far parte di un team alla costante ricerca dell’eccellenza...