GUCCI Client Advisor

1 mese fa

Venice, Italia Luxury Goods Italia S.p.A A tempo pieno

Description

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

Serve customers accordingly with Gucci selling ceremony

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage

Guarantee cross and up-selling for all product categories

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease

Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

Ensure the achievement of individual and Store goals, enhancing and developing the business

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Contribute to manage the visual display of the products in accordance with Gucci visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Ensure the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies

Proven ability to drive and exceed individual and store result

Deep passion for fashion and luxury

Excellent commercial awareness and customers attitude

High flexibility and ability to adapt to different customers

Team-player mentality

Strong communication skills

Ability to work in a fast moving and dynamic environment

Luxury product knowledge

Fluent in Italian, English and Chinese

Job Type

Fixed Term (Fixed Term)

Start Date

2024-05-01

Schedule

Full time

Organization

Luxury Goods Italia S.p.A

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