Quality Manager

Empowering people, creating technology.

Responsibilities:

Leads and provides guidance to the site Quality Management department

Develops, implements, and maintains the site Quality Management System and processes with the goal of aligning to the requirements of relevant standards, the internal Global Quality Management System, and customer specific needs

Outlines, monitors, reports, implements, and improves the Quality Key Performance Indicators derived from the internal Global guidance, while continuously measuring the performance of the site management system

Defines improvement actions in collaboration with the site Management team and supports Corporate projects focused on Quality improvement or correction efforts

Implements and maintains the Claim Management Process in accordance to the internal standards

Drives problem-solving through the support of root-cause analyses and the implementation of corrective actions

Leads and facilitate discussions for customer complaints

Plans, coordinates, controls, and reviews internal, external, and customer audits

Facilitates and monitors action plans to address audit nonconformances and offers plans to improve the Quality Management System

Participates in cross-site audits, including performing Quality System audits at other location(s)

Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment

Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant experience
Specified Years of Relevant Leadership experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization.
Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.
Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees.
Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results.