Customer Care Coordinator

4 settimane fa


Genoa, Italia Ocean Network Express A tempo pieno

JOB PURPOSE

Are you passionate about exceeding customer expectations and driving operational excellence? Do you thrive in a fast-paced environment fuelled by digital transformation? If so, this Customer Care Export Coordinator role at ONE Italy is for you

In this vital role, you'll play a key part in ensuring seamless export experiences for our valued customers. You'll leverage on your strong communication and problem-solving skills to: 

Champion Customer Success: Build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals. Navigate the Booking & Bill of Lading Process: Expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency. Embrace Continuous Improvement: Be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance. Thrive in Transformation: As ONE Italy undergoes digital transformation, you'll have the opportunity to learn, adapt, and contribute to shaping the future of our customer service function.

REQUIRED SKILLS & COMPETENCES

You have preferably 2 years of experience in shipping or a related field. You possess a strong customer focus and a genuine desire to exceed expectations. Excellent written and spoken communication skills in English are important. Problem-solving with a proactive, enthusiastic, and flexible approach. Teamwork is key, so you collaborate effectively with colleagues and internal teams.

WHY US?

ONE Italy offers a market based salary , lunch vouchers and a pension fund.

You'll also have the opportunity to work in a dynamic environment fuelled by innovation and continuous improvement.

Ready to join our team? Apply today


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