Front Desk Hospitality Agent

6 mesi fa

Milan, Italia Sonder A tempo pieno

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.

Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

The Opportunity:

Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.

Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.

Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.

Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.

Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required

Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

Who We Look For: 

Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.

Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.

Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.

Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.

Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.

Flexible schedule and open to working evenings, weekends, and holidays.

Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.

Proficiency in languages other than English is an asset.

This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).

This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

Competitive compensation

Generous stock plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

Blog:

Instagram:

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

  • Sr. Front Desk Hospitality Agent

    2 settimane fa

    Milan, Italia Sonder A tempo pieno

    Sr. Front Desk Hospitality AgentApply remote type: Market BasedLocation: Milan, ItalyTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR102230Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms,...

  • Front Desk Hospitality Agent

    6 mesi fa

    Milan, Italia Sonder A tempo pieno

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they...

  • Front Desk Agent Turnante

    4 settimane fa

    Milan, Italia Hotel 4 stelle A tempo pieno

    Hotel 4 stelle di Milano è alla ricerca di un Front Desk Agent (Turnante).I candidati alla posizione devono possedere le seguenti caratteristiche:– fondamentale è la buona conoscenza della lingua inglese.– attitudine all’ospitalità e spiccata propensione al problem solving.– ottime capacità comunicative, passione per il proprio lavoro, competenze...

  • Front Desk Agent

    2 settimane fa

    Milan, Italia Cipriani Milano S.r.l. A tempo pieno

    Situato in via Palestro 24 e affacciato su uno dei parchi più antichi di Milano, i giardini Indro Montanelli, Casa Cipriani Milano ricorda gli ambienti eleganti e confortevoli dei vecchi gentleman club inglesi, con richiami alla classicità italiana.Il Progetto comprende 15 Camere & Suite e un Club privato che include il Ristorante con un’ampia terrazza,...

  • Front Desk Manager

    1 giorno fa

    Milan, Italia Royal Caribbean Group A tempo pieno

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Front Office Agent

    3 settimane fa

    Milan, Italia Hilton A tempo pieno

    Front Office AgentA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Front Office Agent

    3 settimane fa

    Milan, Italia Aethos A tempo pieno

    Who We Are: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”...

  • Front Office Agent

    3 settimane fa

    Milan, Italia Hilton Worldwide, Inc. A tempo pieno

    Job Description - Front Office Agent (HOT0B3XL)Work LocationsHilton Milan HotelVia Luigi Galvani 12Milan 20124A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?Achieve positive outcomes from Guest queries in a...

  • Front Desk

    6 mesi fa

    Milan, Italia Learn & Play srl A tempo pieno

    We are looking for a Front desk support, that will be the first point of contact for the public, students and staff. Duties related to front-desk and general office needs. **Qualifications**: Good administrative skills; Problem solving; Good use of Excel; Excellent written-verbal communications, interpersonal and organizational skills; Fluent in English and...

  • Junior Service Desk Agent

    3 mesi fa

    Milan, Italia PERFORMA GROUP S.R.L. A tempo pieno

    Performa Group, società che vanta lunga esperienza in campo informatico, cerca per importante cliente:Junior Service Desk AgentCon l’obiettivo di accrescere e consolidare la sua struttura tecnica, si ricerca un Junior Service Desk Agent. Riportando al Team Leader, grazie ad un percorso di formazione e training-on-the-job, la risorsa gestirà e monitorerà...

  • Front Office Agent

    2 settimane fa

    Milan, Italia Leonardo Hotels - NYX Milan A tempo pieno

    ABOUT USNYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.She is the hostess for all travellers who value a special lifestyle and the freedom to do what they want at any time. NYX hotels are places to see and be seen, total works of...

  • Front Office Agent

    3 settimane fa

    Milan, Italia Duomo Hotel & Apartments A tempo pieno

    Duomo Hotel & Apartments, Milano.Chi siamoIl Duomo Hotel & Apartments è un hotel moderno, casual e smart, situato nel cuore del centro di Milano, a pochi passi dal Duomo e dalle attrazioni iconiche del Quadrilatero della Moda. Con il nostro payoff “The Essence of Hospitality”, offriamo ai nostri ospiti esperienze indimenticabili che vanno oltre il...

  • Service Desk Agent

    6 mesi fa

    Milan, Italia Horsa A tempo pieno

    Digital retail Service Desk Agent Horsa S.p.a.Milano - Italia La nostra opportunità per te Scegliendo Horsa avrai l’opportunità di far parte di una delle più importanti realtà di consulenza IT del panorama italiano. Siamo specializzati nelle aree ERP, Business Analytics, Technology e nelle aree più innovative come la Cyber...

  • Front Office Agent

    3 giorni fa

    Milan, Italia Leonardo Hotels - NYX Milan A tempo pieno

    ABOUT USNYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.She is the hostess for all travellers who value a special lifestyle and the freedom to do what they want at any time. NYX hotels are places to see and be seen, total works of...

  • Front Office Agent

    4 mesi fa

    Milan, Provincia di Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. • Be located in the Hotel Lobby in order to assist guests whenever required. • Welcome and handle all walk-ins. • Support the LSM and ALSM with any administrative duties. • Run...

  • Front Desk Intern

    5 mesi fa

    Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Service Agent

    2 settimane fa

    Milan, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our Hotels in the heart of Milan. Hotel E.c.ho.Hotel AndersonHotel RitzHotel Business PalaceHotel Rosa GrandIf you have any preference for a particular hotel, please specify it in the cover letter. As a Guest Service Agent you'll be the first point of contact for our guests, creating...

  • Guest Service Agent

    2 settimane fa

    Milan, Italia Starhotels A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our Hotels in the heart of Milan.Please specify your preference for a particular hotel in the cover letter:Hotel E.c.ho.Hotel AndersonHotel RitzHotel Business PalaceHotel Rosa GrandAs a Guest Service Agent, you'll be the first point of contact for our guests, creating memorable experiences...

  • Guest Service Agent

    2 settimane fa

    Milan, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Rosa Grand in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay, and departure.Your responsibilities include:Being the friendly face that responds promptly to guest inquiries, providing information...

  • Guest Service Agent

    2 settimane fa

    Milan, Italia Starhotels A tempo pieno

    Guest Service Agent - Hotel Rosa Grand MilanoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Rosa Grand in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly face that responds...