Restaurant Supervisor

POSITION OVERVIEW

We are looking for a bright, dedicated professional who will be part of the F&B Team as a Restaurant Supervisor for the morning shift, coordinating the Restaurant team and satisfying all guest needs and exceeding their expectations during the breakfast and lunch service.

RESPONSIBILITIES

Supervise and oversee the restaurant operations to maintain service standards Check on guests’ satisfaction levels and properly handle feedback and follow-up Perform opening and closing duties as assigned Assist the F&B management in conducting daily shift briefings to update and disseminate relevant information to the restaurant employees Assist in employees’ development, counselling and resolving staff conflict Report any complaints, incidents or any other irregularities to F&B management Ensure that operating equipment is maintained and service and storage areas are kept safe and clean Maintain quality control for all food served Train new employees and provide ongoing training for restaurant staff Manage the work schedules of restaurant’s staff To ensure that guests receive the attention and service they require Perform trainer tasks and conduct training for restaurant staff as assigned by F&B management To motivate, coach and project a positive attitude at all times Carry out any other duties as and when assigned by the F&B management
QUALIFICATIONS

Minimum 2-3-year experience in luxury hotel or resort and well trained in F&B operations Need to be competent in the use of Micros Fluent in speaking English and a second foreign language preferred Knowledge of dining room and kitchen procedures Good communication skills Excellent presentation and grooming standards

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