Position

Make the most positive impact on guest experiences throughout all aspects of their reservation process and their stay, maximizing Team Member, Guest and Owner satisfaction

Job responsibilities

As true Service Ambassador meets service expectations proactively, promptly, professionally, with genuine care to attention and detail. Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, genuine kindness and a family spirit. Handles in-coming reservations calls. Works with Guest Relations and PBX Associates in assisting in general calls from external and internal guests. Compiles and distributes relevant reports to appropriate departments as required, and ensures follow-through with all revisions, cancellations, special requests for group bookings and individual reservations. Support the guest in their booking requests with a proactive and sales attitude

Profile

Service Excellence – Genuinely warm presence especially over the telephone, friendly, sincere, and outgoing nature, leading by positive example to strive for service excellence. Analytical and detail oriented – Analytical skills, highly organized with exceptional attention to detail. Functional expertise – Shangri-La operational elements, and operates within established core practices, policies, and procedures. Financial acumen - Demonstrates financial acumen, including metrics, financial analysis, understanding of financial models and analytical tools. Communication – 100 % fluency in Italian and English - verbal and written communication.

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