Field Service Engineer

1 mese fa

Bologna, Italia Stryker A tempo pieno

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

We are delighted to present a new opportunity to join Stryker as a field service engineer, for the Central region of Italy.

Ideal localization: Emilia-Romagna (Bologna), Toscana (Firenze)

Travels within the Central region will be a regular occurrence.

The Field Service Engineer is primarily responsible for maintaining a professional and cost-effective business of repair and preventive maintenance services on Stryker products while ensuring compliance with the manufacturer's quality system and specifications. He/she provides technical assistance and documentation to internal and external customers.
 

You will be working for multiple Stryker customers related products such as Surgical, Head & Neck, Interventional Spine and Endoscopy.


Service Responsibility

Repair and check electronic / mechanical Stryker products

Do annual check and calibration according to MDR on customer site

Fulfill Service contracts with planned maintenances

Installation of Stryker systems on customer site ()

Software & Hardware Upgrades

Delivery of technical Training to internal & external


Reporting

Efficient and thorough documentation of service activities for internal and external reference

Scheduling of Customer visits in cooperation with Customer service

Ensure traceability of all field-based Stryker products through reporting tools

Attend team meetings, deliver presentations to encourage team development


Sales Support

Give technical support to Product Managers and sales staff

Give technical support to Customers and Sales Department

Give IT support on certain instruments

Escalade opportunities and issues appropriately

Head office support

Ensure excellent follow-up on all customer initiated issues

Ensure service provided is invoiced if not under warranty

Your profile


Education

Educated to degree level is preferable with experience in at least one of the following:

Biomedical, Electrical or Mechanical Engineering

Service and maintenance of medical equipment

Fluency in both spoken and written English (technical and medical)

Fluency in Italian

Adequate IT-knowledge (Microsoft Office, Lotus Notes, Outlook, ERP )

Full Driver’s license

Experience

You have knowledge in medical electronics, combined with good mechanical skills

You have knowledge of the hospital environment and health care work

IT experience on administrative and technical level

 

Working conditions

Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.

Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

What we offer you:

Company Car. As this is a field-based role with a travel-percentage of 80-90%, you will be provided with a customized company car including fuel card and all services.

Stryker Product Training. You will receive specific product training and shadowing opportunity to become successful in this role.

Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

Competitive salary. With us, you will receive a competitive salary commensurate with your job.

Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.


We kindly ask you to apply with your English resume, please note English is our business language. We are unable to process applications in Italian. thank you in advance.

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at 

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