Customer Solutions Engineer

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

We're looking for a Customer Solution Engineer - Compact Powertrain Solutions for Arco (TN) or Reggio Emilia Location.

As core assignment, the employee will be responsible for selecting the complete powertrain (electric motor and inverter, gearbox, axles) for Off Highway applications based on customer needs and requirements.

Main opportunities and challenges: 

• Opportunity to be part of an international and skilled engineering community

• Be involved in new development projects by big OEMs

• Possibility to contribute to the growth of a young and expanding organization

• Contribute to Dana product strategy by capturing customer needs and product gaps

• Interact with many people with multiple roles in many countries. 

• Travel in EU (approx. 50days/year) to stay connected with customers and colleagues

• Multiple career opportunities

• Customer technical interface: he/she is the main (single) technical interface with the customer. He/she is the customer technical reference during the development of new projects, answer customer questions and leads the problem solving.  

• Application analysis: starting from the customer requirements, the application knowledge and the customer needs, identifies, calculates and selects the best technical solution(s) to be offered to the customer. Manages the technical presentations to the customer and interacts with Sales and Product Management functions. 

• Powertrain solutions: in case of  powertrain systems (e.g. multiple and interconnected HW and SW elements), he/she is responsible to collect and manage the customer requirements, communicate the requirements to the Product and System Engineering and verify the requirements are met on the final machine. 

• Continuous improvement: contributes to improve the calculation tools, the processes, the documentation, the vehicle and application knowledge.

• Mission Profile: gathers (via experimental tests) and analyses mission profile data to support the accurate selection of the power distribution system. 

• Customer visits: attends meeting at customer site and machine check-out. If needed, especially for high complexity/priority projects, he/she attends testing, commissioning, and development activities at the customer premises. In rare cases, the presence at the customer site may be on a weekly base for some weeks.  

Education: University master degree - Mechatronics, Mechanical, Control Systems, Electronics

Professional background

• 2+ years of experience as application engineer for electric powertrain components or diversified experience in design, development engineering, or applications engineering as related to the off-highway, drivetrain/powertrain, or related mechanical industry

• Experience in multinational companies

Hard skills

Essential:          

• Demonstrated Technical acumen

• At ease with sizing and calculation principles

• Capable of reading technical drawings and specifications of powertrain components

• Fluent in business and technical English

Considered as a plus:    

• Experience in the OH sector, Knowledge of Off-Highway applications, standards & regulations

• Experience with OH electric motors and inverters, transmissions, axles

• Experience as test engineer, field engineer

• Knowledge of Matlab

• Knowledge of Polarion

• Knowledge of CREO

• Experience in international team management            

• Multi-lingual: Spanish, Italian, Dutch, French, and/or German

• Pro-active and dynamic mindset

• Strong communication skills, including customer presentations, project review meetings and status reports

• Able to work effectively in a cross-functional environment, having excellent interpersonal skills, team builder

• Strong organizational skills capable of handling multiple priorities under pressing deadlines

“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile"

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

 Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.​