Project/Prog Mgmt Analyst

4 settimane fa

Milan, Italia NCR Corporation A tempo pieno

Location: Milan, Italy
Grade: 10
Position title: Project/Program Manager

P:osition Summary & Key Areas of Responsibility:

Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders toensure proper sourcing and customer delivery Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition Maintains the rollout schedule and documents deviations, escalating as appropriate Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements Ensures all order lines are invoice eligible in line with revenue recognition targets Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure Participation in monthly PYIRO and Revenue Assurance meetings Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings Balances delivery expectations with delivery capabilities Strives to delight customers with existing and innovative techniques Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions Follow global processes and procedures utilizing call management tools and or improvisation Proactive engagement with Account Support Help develop delivery models that take into account geographical constraints that effect cost and turn around times Execute continuous improvement on quality and compliance to processes Enters and maintains product sourcing rules and assignment sets, item pricing, and related data Works on a diverse scope, which requires analysis within general defined practices Monitors inventory levels to assure material will be available to meet customer delivery requirements Provides end user help desk support while meeting/exceeding ERP support Standard Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately


Basic qualifications:

Bachelor’s degree or equivalent work experience Fluent in English MS Office proficiency Proven clear and concise written and verbal communication skills Detail-oriented with the ability to identify potential issues, recommend and implement resolution plans Ability to work with multiple personality types and levels of employees; build strong relationships with employees in other offices; Team player

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