ServiceNow Tech Lead/Architect

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 2700 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You’ll be part of one global team where you can learn fast and stay true to yourself.

We’re looking for a ServiceNow Tech Lead/Architect under the supervision of the IT Service Manager and working in close collaboration with ServiceNow Product manager.

As a ServiceNow Tech Lead and Architect, you will act as a point of contact for all technical inquiries related to the platform.

We are looking for someone who - when needed - is ready to get their hands dirty and engage in the platform development/configuration process for advanced or complex features.

Your Role

Provide expert level support, technical mentoring, and guidance for ServiceNow development team; serve as a point of escalation for team members, help to remove obstacles and provide solutions when needed,

Engage in the platform development/configuration process for advanced or complex features.

Work with the ServiceNow Product team to define and enforce best practice and governance for the ServiceNow platform.

Oversee testing activities to ensure quality of the code and ensure development best practices are followed.

Conduct code review and support review sessions

Provide continuous feedback to enable team members’ growth.

Assess client's requirements, and product's specifications/features.

Effectively analyze and solve incidents and problems.

Assist in building and maintaining technical documentation.

Lead platform upgrades.

Collect technical requirements from stakeholders and make sure they are in accordance with ITIL best practices.

Your Profile

Bachelor’s or Master’s degree in engineering or computer science

3+ years of work experience as ITIL solution Admin and/or Developer

Experience in leading projects and teams through challenging and complex environments

Working experience with systems API Integrations with 3rd party tools using (REST, SOAP, email, etc.)

Working experience with ITSM and ITSM Pro tools or frameworks

Working experience in Web technologies (HTML, CSS, Angular, bootstrap, JQuery, etc...)

Working experience with relational databases data modeling and SQL

Proficient in written and verbal communication in both French and English

Good to have Qualifications:

Working experience in designing and implementing scalable and maintainable software architectures.

Good knowledge of Agile methodologies

Working experience with code reviews and pull requests.

Working experience with Unit Testing, Integration Testing, etc...

Technology and software usage experience that are considered as a plus:

NoSQL Database (e.g: MongoDB)

Jenkins or equivalent

Active Directory

Microsoft ENTRA ID

Code versioning tool (e.g GIT)

MSSQL

Office365 Graph API

ServiceNow configurator

ServiceNow Integrations with 3rd party

MySQL

MSSQL

PostgreSQL