Support Engineer

2 mesi fa

Rome, Italia Serco A tempo pieno
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including central governments, defense organizations, the aerospace industry and commercial companies.

 We are currently searching for an experienced and dynamic Support Engineer to join our international team in Rome. The job holder will be involved in the monitor and control the EO data production and dissemination in Operational environment. As a Support Engineer you will concentrate your activities on the following:
  • Configuration, setup and integration of dissemination chain modules.
  • Development of tools/scripts able to monitor and handle the EO data production and dissemination flow.
  • Linux shell scripting, python programming for maintenance and operation activities.
  • Perform EO processing activities.
  • Support to testing and verification activities.
  • Execution of regular maintenance activities.
  • Real­time monitoring and control of the end-to-end production and dissemination chains.
  • Execution of Transfer to Operations of service applications.
  • Management of service incidents and anomalies.
  • Update of Operational Procedures.
  • Second level of Help desk technical support.
  • Contribution to prepare Operational Reports.
 Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
  • Linux O.S. and native shell scripting.
  • Ability to work in a team and to share and acquire knowledge.
  • Pro­active problem solving attitude.
  • Anomaly investigations.
  • Technical documentation preparation.
 Additional skills:
  • Good communications skills in English (spoken, written) and possibly good knowledge of Italian.
  • Proactive approach to problem identification and resolution.
  • Take full responsibility for the successful conclusion of the activities and success-oriented.
  • Very good user liaison capability and team-player spirit.
  • Sharp and curious mind.
  • Availability to travel within Europe to attend meetings.
 Any experience in the following would be of great value:
  • Basic Relational database knowledge.
  • Python programming.
  • Knowledge of Earth Observation data products.
  • Object storage knowledge.
 On offer
  • Competitive Salary.
  • Great career opportunities in the Space industry
  • Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
  • Engaging company events to foster team spirit.
  • Hybrid working model to support work-life balance.
  • Opportunity to work in an international environment.
 Relocation:Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations. Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A. DE&IDiversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA.We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globeWe work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.

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