V.I.E - Client Data & Knowledge Coordinator

2 mesi fa

Milan, Italia Cartier A tempo pieno
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

CLIENT DATA, PROFILING & KNOWLEDGE: 

Build and monitor client profile analysis for strategic documents and projects and adhoc requests, in collaboration with management and other teams (commercial, marketing). Participate in setting client KPIs in an omnichannel landscape and monitor performance across all channels (retail, e-commerce & external partners). Review yearly documents and build a relevant synthesis to share locally. Proactively suggest and build adhoc analysis in order to improve our clients’ knowledge. Support CRM team in the monitoring of clienteling performance. Collaborate with High End team to identify high potential clients on a regular basis.

DATABASE MANAGEMENT & OPTIMISATION

Ensure growth and quality of our database through the Data Quality project: training newcomers, set and monitor monthly KPIs, support retail teams, and liaise with all stakeholders: Central and Europe teams, commercial & marketing teams, store teams. Monitor the client registration tool: support store teams in flagging and escalating app bugs and possible improvements, follow-up on enhancement requests and projects, train newcomers and monitor the tool usage by key users. Clean and ensure database accuracy: deduplication of client accounts. Identify potential areas of improvement.

REPORTING AUTOMATION & DATA ANALYSIS

Build, update and improve relevant dashboards to automatise performance monitoring on a weekly/monthly basis. Identify relevant & strategic KPIs based on strategic objectives & projects, and synthesize performance in recurrent automatic reports. Test and review central dashboards to adapt them to the market, participate in enhancements and identify potential improvements.

CHANGE MANAGEMENT

Be the voice for the client data team, diffuse a data-oriented & performance mindset across the different teams (commercial, marketing, store teams). Support boutiques and retail partners in training them regularly on data topics and building synthetic documents to follow-up on their clients’ profile and KPI performance. Become the “Champion” of the market: training for newcomers, support all users and handle technical requests, identify bugs and areas of improvement.

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

At Cartier, we are free spirits, exploring a world of possibilities. Our diversity of skills, talents and backgrounds is what makes us unique. Each singular individual is recognized and empowered, supported and rewarded. We value your independent spirit and encourage you to create your own path on an exciting journey with global opportunities. You will never stop learning at Cartier, a unique and special place to work and progress.

As a Client Data & Knowledge Coordinator in the South East Europe Strategic Projects Team, you will have a great opportunity to be an essential contributor in a dynamic team, working for the success of a first-class Luxury Maison under strong business acceleration and contribute to team success, we expect the following:

At least a Master’s degree in Business Administration or Engineering. Strong analytical mindset and problem-solving skills: complex analysis, analytics frameworks, translating results into actionable recommendations. Able to join technical understanding with business needs. Experience in supporting and implementing complex data management systems and maintaining high-standard data security practices. Solid understanding of the luxury industry. Experience with Data visualization and analytics tool: preferably Looker (would be a big plus), SQL notions are also appreciated. Solid Knowledge of Excel and PowerPoint. Strong communication skills and thrive working cross-functionally, ability to engage with colleagues at all levels of seniority. Languages: Fluent in English, Italian would be a plus.

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