Associate - Analytics and Reporting
1 mese fa
Le Principali attività
- Garantire lo svolgimento delle attività progettuali volte alla definizione e all'evoluzione dei processi di After Sales (e.g. introduzione nuovi prodotti, evoluzione dei canali di assistenza tecnica).
- Analisi e Monitoraggio dei processi After Sales con l'obiettivo di individuare continue azioni correttive volte al miglioramento dei processi e della customer experience, garantendo al contempo il rispetto del Budget di struttura.
- Gestione della relazione con i team interni (e.g. Logistica) ed esterni (Customer Care, Finance, Technology ecc...) alla Supply Chain.
- Realizzazione in autonomia di analisi e presentazioni ad hoc sui KPI di propria competenza (e.g. NPS).
Requisiti richiesti:
- Laurea specialistica preferibilmente in Economia e Management, Ingegneria gestionale
- Gradita esperienza acquisita in progetti di mappatura e re-design dei processi
- Ottima conoscenza del pacchetto MS Office, in particolar modo di MS Excel e MS Power Point e MS Access
- Affinità col project management e ottima capacità di adattamento a contesti di lavoro dinamici e complessi
- Capacità di lavorare in team
- Buona conoscenza della lingua inglese, parlata e scritta
Si offe contratto a tempo determinato di 12 mesi. Modalità di lavoro ibrida
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