Concession Manager

THE ROLE

Off-White is looking for a Concession Manager for its corner at La Rinascente in Rome. You will report directly to the Retail Area Manager.

WHAT YOU'LL DO Lead a customer service oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies. Set performance targets and drive department productivity and profitability ( conversion rates, sales, UPT, AUR and customer data capture) Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time Demonstrate knowledge of the luxury retail market and current fashion trends Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team Embrace brand messages and cascade company communications to all members of your team WHO YOU ARE Excellent leadership and people management skills Experience in recruiting, training, and assessing talent Previous experience in luxury store management roles (3-4 years in a managerial role) Proven ability to increase sales and profitability Experience driving and maintaining customer service standards Demonstrate sound commercial and brand awareness Advanced knowledge of POS, store systems and comfortable using digital tools. REWARDS & BENEFITS Great compensation package (in consideration of your professional experience) Uniform Store discounts according with the company policy EQUAL OPPORTUNITIES STATEMENT Off-White is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. Before Applying

Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.

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FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team. Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process. Also, we DO NOT request for any monetary payments from you at any point of the recruitment process. Every application should be made via our applicants tracking system through our careers website. If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account. If you sense you are being scammed, please contact your local authorities.

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