Customer Contact

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are seeking a Customer Contact & Shipping Coordinator eager to join our team in Varisco Product Company, Atlas Copco Padova.

As Customer Contact & Shipping Coordinator you’ll be part of the Logistics Outbound team with the responsibility of interfacing externally with our customers and internally with the whole organization for the preparation and shipment of customer orders, which is a very important part of our total Operations.

Varisco Product Company is a well-established and ever-expanding company. It manufactures pumps, both for dewatering and industrial applications. In Varisco was acquired by Atlas Copco, a Swedish multinational company with years of history behind it.

In this role you will have the opportunity to:

Handle orders from our customers for competence areas, to guarantee maximum customer satisfaction; Inform our customers regarding potential orders (stock availability, lead times, …) and handle their requests in case of need; Follow up with Call Off for the delivery date of purchase orders for shipmentAlign with Line Leader and Production team regarding production orders and organize shipments, ensuring a constant flow of information to the customer;Prepare all needed shipping documents including certificates, test reports, as per the sales agreement with the customerLead or be part of the implementation of improvement projects by contributing to tasks under your responsibilityCooperate with Sales Managers, Credit Controller and Aftermarket to ensure shipments and payments

What we expect from our candidates: 

University Degree in engineeringExperience in logistics and customers handlingKnowledge of order handling and shipmentsDriven and structured approach in organizing your activities with accuracy and punctuality High organizational skills, problem solving and team working attitudePositive and proactive and responsible attitude, empathy and resilienceRespect of priorities and deadlinesCustomer satisfaction orientationGood knowledge of MS Office and SAPFluent in Italian and good command of English is essential (both spoken and written)

What is important for us:

Active collaboration with your colleaguesPromotion of new ideas with a focus on improvement and innovation Adherence to the company rules, commitment to develop inclusion and collaboration in the workplace Promotion of the company’s values - Interaction, Commitment and Innovation - in order to fulfil Atlas Copco’s vision “First in mind – First in Choice”Customer-centric approach

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