Welcomist Trainee

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

Welcome clients with a warm and hospitable greeting; Build strong relationships with clients in order to discover their needs and wishes; Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; Manage customer queues through a dedicated app on Hermès devices; Support the Sales Associates Team by helping schedule their appointments and customer visits; Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

Bachelor’s degree preferably with a linguistic or fashion/luxury focus; Fluency in Italian and English. A third language will be considered an advantage; Proficient with Excel / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

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