Tour Expert

Dual.Concept S.r.l., a training and employment company of AHK Italien (accredited by M.L.P.S. - ANPAL N. 145/2022), on behalf of a client company, is looking for a Tour Expert - German speaking.

Since 1948, Costa Cruises represents hospitality and Italian style. From the beginning, they operate with passion to make Guests find the most wonderful places all over the world, offering them the opportunity to explore new countries and to meet different cultures, with respect for their identities. As the only Cruise Company sailing the Italian flag, they are proud of being ambassador of Italian values in the world and of representing Italy along the destinations during all itineraries.

What to expect:

As a Tour Expert, you will assure the achievement of revenue targets and Guest satisfaction on tour programs proposing tour packages during the cruise and assisting Guests on local excursions in adherence with Company’s safety standards.

Main responsibilities:

· establishes, develops and maintains relationships with Guests on board and on tours to generate new business by selling package tours in accordance with budgeted target

· maximizes revenues for the tour area suggesting new opportunities

· oversees the correct organization of excursions and transfers from start to finish including the organization of back-office activities and preparation of all support material (i.e., tickets, stickers, maps) in accordance with Tour Manager guidelines and planning

· maximizes revenues for the tours area suggesting new opportunities in accordance with Tour Manager guidelines

· monitors Guest activities during excursions to ensure compliance with service standards and safety procedures

· reports to the Tour Manager about Guests’ needs, interests and opportunities for new products and services to better fit Guest needs and increase company revenues

· listens to Guest complaints (i.e., sales, excursions) and informs the Tour Manager to find the appropriate solution, if needed, or ensure that other departments are punctually informed

· gives assistance to injured Guests on tours to ensure adequate support in accordance with Company procedures and guidelines

· occasionally provides language translations during excursions to guarantee the language service during tours

· takes an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures

Requirements:

The Onboard Information department is looking for a passionate and dedicated individual to join their team The requirements for this job are:

· secondary school diploma in Tourism or Languages

· degree in languages, tourism, communication is highly appreciated

· experience in Sales or as a Tour Operator is a plus

· sales skills are a plus

· computer literacy

· English knowledge B2

· German knowledge B2/C1

· If not Italian mother tongue, the knowledge of two further languages (Italian, French, Spanish – B2/C1) is required

Why Costa:

Wherever you are from, you are about to find a multicultural team of over +17000 passionate and collaborative people, from over 70 countries, all ready to cooperate with you.

We see your career as an exploration of your potential. Embark on your career journey where you explore your talents and skills and see each accomplishment as a beginning for your next experience.

As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.

Diversity, equity, and inclusion:

Costa is like a world within a world. Shipboard and shoreside, each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join Costa’s Information team for a rewarding cruise industry career.

Other Information

Please complete your application by uploading your CV in German or English.