Subscription Renewals Specialist for IT Products

2 mesi fa


Milan, Italia Lynx Spa A tempo pieno

Il Gruppo Lynx è specializzato nella progettazione e realizzazione di soluzioni software, è presente in Italia, Spagna e America Latina con oltre 1.100 risorse ed è da anni partner di primarie realtà internazionali in molti settori di mercato, fra i quali Finance , Energy , Insurance .
 

I contesti che ci vedono protagonisti sul mercato sono caratterizzati da una forte componente innovativa, come ad esempio l’uso di metodologie quali DevOps , Agile e tecnologie Microservizi , front-end web innovativi , Big Data , ​​​​ Machine Learning , Intelligenza Artificiale, Cyber Security .


Per dei progetti in ambito Energy&Utilities stiamo ricercando un profilo di Subscription Renewals Specialist for IT Products con almeno 1/2 anni di esperienza.

La risorsa, in qualità di Renewal Specialist, sarà responsabile del processo di rinnovo delle subscription dei Clienti, collaborando con i Sales Account e i Professional Service Leaders per garantire la massima qualità dell' esperienza post-vendita .

Lavorerà a stretto contatto con i nostri partner esteri per gestire il ciclo di rinnovo end-to-end, riportando direttamente al Direttore vendite .

Responsabilità:

Gestione dei rinnovi delle sottoscrizioni dei prodotti informatici, fornendo supporto al team di vendita; Aggiornamento e manutenzione dei sistemi di back-end per garantire un funzionamento efficiente; Coordinamento della manutenzione e delle riparazioni dei prodotti; Assistenza ai clienti per le richieste di supporto tecnico e di abbonamento; Comunicazione efficace con i fornitori per garantire la continuità del servizio.

Requisiti:

Esperienza comprovata nel settore della manutenzione e dei rinnovi di prodotti informatici; Capacità di supportare il team di vendita nella gestione dei rinnovi e nell'aggiornamento dei sistemi di back-end; Conoscenza approfondita dei processi di sottoscrizione e delle pratiche di assistenza clienti; Eccellenti capacità di comunicazione in italiano e inglese fluente; Orientamento al cliente e capacità di problem solving; Capacità di lavorare in modo autonomo e in team; Disponibilità alle trasferte su Cliente.

Sede: è richiesta la presenza sulla sede di Torino, in formula ibrida.

Inquadramento e retribuzione saranno commisurati alla seniority e alle effettive capacità del candidato.

Gli interessati a questa posizione possono inviare il proprio CV dichiarando di concedere l'autorizzazione per il trattamento dei dati personali in base all’art. 13 del D.Lgs n.196/03 e all’art. 13 del GDPR (Regolamento UE 2016/679).



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