Customer Service Office Executive

3 settimane fa

Milan, Italia Brambles A tempo pieno

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

** YOUR MISSION **

As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner

** YOUR GOALS **

Take preventive and proactive actions to ensure that customer satisfaction is maximised.To react positively to problems identified and undertake root cause analysisProvide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account ManagersManage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.Manage administrative tasks using SAP and local tool.

** WHAT WE ARE LOOKING FOR**

Education: Bachelor or equivalent in Economics or related fields.

Minimum 1-3 years of work experience in customer facing role

Worked with objectives, measures and KPIs

Analysis on Customer’s performance

Computer: SAP, BW, Outlook and Microsoft office package (advanced level of Excel using), Salesforce, Power BI

Languages:

English fluency

** WHAT WE OFFER **

Attractive salary plus annual bonus based on Performance,

Lunch Voucher

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Flexible Working - 2-3 days of hybrid model,

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Preferred Education

Bachelors - Economics

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  • Customer Service Office Executive

    4 settimane fa

    Milan, Italia Brambles A tempo pieno

    Description ** YOUR MISSION ** As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner ** YOUR GOALS ** Take preventive and proactive actions to ensure...

  • Customer Service Office Executive

    3 settimane fa

    Milan, Italia Brambles A tempo pieno

    Description ** YOUR MISSION ** As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner ** YOUR GOALS ** Take preventive and proactive actions to ensure...

  • Customer Service

    4 settimane fa

    Milan, Italia Page Personnel A tempo pieno

    La risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...

  • Customer Service

    3 settimane fa

    Milan, Italia Page Personnel A tempo pieno

    La risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...

  • Junior Customer Service

    6 giorni fa

    Milan, Italia GIGROUP A tempo pieno

    Per azienda leader nei settori delle Life Science, diagnostica e chimica JUNIOR CUSTOMER SERVICE - FRANCESE E INGLESE La risorsa, inserita all’interno del Team Customer Service e a riporto della responsabile customer service si occuperà di: **Gestione ordini clienti**: inserimento ordini e gestione problematiche varie relative agli ordine e alle...

  • Customer Service Manager

    1 mese fa

    Milan, Italia Werfen A tempo pieno

    Overview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...

  • Customer Service Manager

    3 settimane fa

    Milan, Italia Werfen A tempo pieno

    Overview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...

  • Customer Service Manager

    4 settimane fa

    Milan, Italia Werfenlife SA. A tempo pieno

    For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...

  • Customer Service Representative

    3 settimane fa

    Milan, Italia CAE A tempo pieno

    Description Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks. In this varied role you’ll help prepare training documentation, manage trainee files and data,...

  • Customer Service Representative

    12 ore fa

    Milan, Italia Page Personnel A tempo pieno

    La risorsa inserita nel ruolo di Customer Service Representative, a riporto del Internal Sales Team Leader, si occuperà di:supporto alla rete vendita e partecipazione ai meeting con i clientidefinizione e stesura delle offerte di vendita aggiornamento delle anagrafiche cliente verifica di conformità di tutti i dettagli della documentazione di...

  • Customer Service Representative

    1 mese fa

    Milan, Italia Olin A tempo pieno

    Olin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 8,000 people in 20 countries. Our products are the basis for a wide range of applications in everyday life, from electronics to automotive coatings and wind turbines. ...

  • Customer Service Representative

    3 settimane fa

    Milan, Italia Olin A tempo pieno

    Olin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 8,000 people in 20 countries. Our products are the basis for a wide range of applications in everyday life, from electronics to automotive coatings and wind turbines. ...

  • Customer Service Manager

    3 settimane fa

    Milan, Italia Orange Business Services A tempo pieno

    about the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...

  • Customer Service Manager

    4 settimane fa

    Milan, Italia Orange Business Services A tempo pieno

    about the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...

  • Operatore Customer Service

    2 mesi fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia Spa, cerca per azienda cliente un: ADDETTO CUSTOMER SERVICELuogo di lavoro: Milano, Viale Jenner.Orario di lavoro: Part Time dal lunedì - al sabato, su turni di 4 ore, dalle 8 alle 20.Tipologia contrattuale: somministrazione a tempo determinato, con possibilità di proroga.L'addetto si occuperà delle seguenti mansioni:Assistenza...

  • Operatore Customer Service

    3 settimane fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia Spa, cerca per azienda cliente un: ADDETTO CUSTOMER SERVICELuogo di lavoro: Milano, Viale Jenner.Orario di lavoro: Part Time dal lunedì - al sabato, su turni di 4 ore, dalle 8 alle 20.Tipologia contrattuale: somministrazione a tempo determinato, con possibilità di proroga.L'addetto si occuperà delle seguenti mansioni:Assistenza...

  • Customer Service specialist

    1 mese fa

    Milan, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Adecco Italia SpA, specializzazione Finance, ricerca per importante società leader nel settore beverage un/a Customer Service Specialist.Riportando al Customer Service Manager, contribuirà al servizio clienti attraverso attività di: • Gestione degli ordini su SAP; • Monitoraggio del rispetto delle consegne e le tempistiche di fatturazione per...

  • Customer Service

    2 mesi fa

    Milan, Italia MANPOWER SRL A tempo pieno

    Manpower, **filiale di Monza**, ricerca per **azienda italiana di un gruppo austriaco **leader nel settore dell'illuminazione per veicoli rimorchiati e macchine operatrici una\un addetta\o al **Customer Service**. La risorsa inserita in un team di quattro persone e a riporto del Responsabile di Area gestirà l’intera **Assistenza a Clienti Italiani **del...

  • Customer service/customer care

    3 giorni fa

    Milan, Italia Adecco Italia A tempo pieno

    Adecco Italia s.p.a ricerca per azienda cliente, multinazionale olandese, un/una:Customer service/customer careAttività:- Gestire l'intero flusso di evasione degli ordini (customer care, blocco, convalida, evasione e fatturazione);- Gestire gli ordini arretrati - Gestire il rapporto con i clienti - Gestire le richieste dei clienti in merito agli...

  • Customer Service Officer

    1 mese fa

    Milan, Italia thyssenkrupp nucera Italy S.r.l. A tempo pieno

    Your responsibilitiesThe 'mission' of the Customer Service office is to support the customer in plant operational problems, which may arise after the end of the supply guarantees, and to report within the company the feedback of the customers, with the ultimate aim of improving products and services. The main objective of the Customer Service Officer is to...