Customer & Business Support Administrator - SEUR Central (6 months)

4 settimane fa

Genoa, Italia Lloyd's Register A tempo pieno

What we’re looking for

A Service Delivery Support Administrator to support our field colleagues maintaining accurate records for a fixed term contract of 6 months.

  What we offer you  

The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programs.  Fixed term Role -6months - Full-Time A culture that develops its colleagues and promotes from within and many other additional benefits.

  The role  

Respond to client and other incoming inquiries and produce quotations with appropriate pricing; gain approval for Quotes. Set up a ‘Contract’ (Field Service and Repair) or ‘Project’ (Projects) for the agreed scope of work. Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines. Deal with queries and build relationships with internal/external clients, as appropriate. Support with commercial and technical documentation Investigation on Credit Notes and post invoicing queries Support Service Delivery from contract signature to delivery PO creation for internal LR supplier or subcontractor Time Entries approval Unassigned costs clearance Cost estimate update (Sales order cost estimate calculator) Be a point of contact for client and Service delivery colleagues and managers Set up of invoicing schedule and/or raise of invoice requests Monitoring & clearance of accrued revenue

What you bring  

Degree level or equivalent industry experience Strong customer service orientation Responsiveness and pro-activeness PC Literacy; high affinity for working with professional business systems. Good numerical skills with attention to detail. Good command (written and oral) in English using relevant professional terminology. Previous experience in project management support and/or in maritime environment is considered a plus SAP knowledge is considered an advantage Proficiency in Italian is considered an asset Authorization to work in the respective country is preferred Availability to move for shot business travels in Italy and abroad

About us  

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

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