Technical Account Manager

6 mesi fa

Milan, Italia CoreView A tempo pieno

About CoreView  

 CoreView is the #1 Microsoft 365 management platform for IT teams who are transforming the way they run their Microsoft 365 stack. CoreView delivers a unified approach to delegated administration and automated governance with capabilities far beyond native tools or point products. Organizations of all sizes choose CoreView to control costs, optimize administration, resolve security and compliance issues, and empower their IT teams and workforce.  

  CoreView empowers organizations to achieve more with Microsoft 365. We are proud to be a Microsoft Gold Partner and available on the Azure Marketplace. We are committed to working exclusively with the global network of Microsoft resellers, solution integrators and managed service providers. CoreView | Because Microsoft 365 is at the core of your business. For more information, please visit www.coreview.com.  

Main Responsibilities:

  • Own overall technical relationship with pre-assigned accounts
  • Develop proposals and high-level designs with input from your customer’s stakeholders.
  • Identify customer business and technical requirements for implementing the offered solutions.
  • Participate in all internal sales meetings as the technical representative.
  • Develop Statements of Work (SOW) for all professional services activity
  • Participate in validating the strategy for responding to RFPs.
  • Be autonomous in implementing the platform's features both during the pre-sales PoC sessions and in the onboarding process of the customer following the purchase of the product by the customer.
  • Report regularly to management on time spent, revenue, billable activities, and services.
  • Track opportunities being worked on and services associated with the efforts of the additional teammates.
  • Manage technical conversations with the customer to develop potential sales opportunities for add-ons or professional services.

Requirements

  • Strong working knowledge of Microsoft 365 technologies
  • Ability to create and configure Microsoft 365 tenants and Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive
  • Good knowledge of Azure DevOps
  • Familiarity with on-premises environments implemented through different topologies of Microsoft Active Directory and Exchange Server
  • Understanding of Disaster Recovery and/or Business Continuity
  • Strong functional understanding of Automation & Orchestration technologies
  • Wide technology background with emphasis on data center technologies and familiarity with cloud hyper-scalers
  • Ability to dissect complex business and technical challenges and develop solutions proposals.
  • Relevant degree or work experience
  • Strong communication skills, including room presence and peer leadership.
  • Nice to have: French and/or German.

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