Prestige Pharmacy Business Operation Manager

2 mesi fa

Milan, Italia Minerva Research Labs A tempo pieno

The Prestige Pharmacy Business Operation Manager (PBO Mgr) will maximise sales, visibility and assortment of products in the Prestige Pharmacy cluster.  The PBO Mgr shall coordinate a group of Brand Ambassadors, plan and organise events and visits in the Prestige Pharmacy cluster. He/she will drive continuous improvement in service delivery to enhance customer experience in the Prestige Pharmacy cluster.

Requirements

1.     Design and implement processes for the Prestige Pharmacy Business to accelerate and improve Minerva strategy execution through Brand Ambassador involvement.

2.     Coordinate Brand Ambassadors' Collagen Day Event in the Prestige Pharmacy cluster, managing bookings, confirmations, rescheduling and cancellation processes i.e. the overall coordination of events.

3.     Coordinate Brand Ambassadors' visits to pharmacies, managing bookings, confirmations, rescheduling, and cancellation processes 

4.     Coordinate own visits and regular calls with Prestige Pharmacy cluster (travel ratio about 20-30% of working time).

5.     Validate on the CRM platform and control all promotion and sales reports concerning each collagen day event carried out across the Prestige Pharmacy Cluster to calculate and authorise rebates  

6.     Manage CRM platform (Salesforce), ensuring accurate and up-to-date information on pharmacies (assortment and stock available), events and BA surveys.

7.     Handle support requests coming from the field (i.e. from pharmacies or the Distributor and/or Sales Agents) promptly and effectively.

8.     Harmonise relationship with key distributor stakeholders

9.     Lead strategies to enhance customer relationship, ensuring high satisfaction levels among Pharmacies and the Distributor Sales Agents. 

10.  Engage with pharmacy managers/staff to gather feedback about events and implement initiatives for on-site promotional activities' success.

11.  Engage with pharmacy managers/staff to accelerate online training initiatives 

12.  Facilitate creation and analysis of visit reports, identifying areas for improvement and successful engagement strategies.

13.  Develop and implement policies and procedures to improve efficiency, compliance, and quality of interactions between the Brand Ambassadors and the pharmacies.

14.  Monitor performance metrics, prepare reports for senior management, and recommend continuous improvement strategies.

15.  Coordinate the distribution of marketing/visibility materials in the Prestige Pharmacy Cluster 

16.  Coordinate Brand Ambassadors' instruments (including Dermalab Instrument Device maintenance/replacements and/or repairs) and marketing materials/products necessary for the pharmacy activities/events.

17.  Collaborate with the digital development team to enhance CRM system functionality and user experience of online tools based on user feedback and performance data.

18.  Organise training sessions for new Brand Ambassadors.

 

Benefits

Expected attitude

The expected professional attitude of Minerva’s Prestige Pharmacy Business Operation Manager requires:

1.     Organizational and Coordination Skills: Proficiency in effectively coordinating a large number of Brand Ambassadors and adeptly organizing direct communication with pharmacies to efficiently schedule Brand Ambassador activities.

2.     Customer Focus: understanding Pharmacies’ needs and concerns, and ensuring the Brand Ambassador’s promotional service meets their expectations in terms of sales effectiveness, communication/training skills and quality of customer interaction.

3.     Collaboration and Teamwork

4.     Communication Skills: clear and effective communication, both written and verbal.

5.     Computer skills and a passion for leveraging technology to drive business success.

6.     Analytical Thinking: the ability to analyse data, interpret results, and make informed decisions is essential.

Key Performance Metrics

1.     Sales, Visibility and Assortment in the Prestige Pharmacy Cluster

  • Increase relevant ratios related to the sales activities (i.e. units sold/event; event frequency; reorder frequency)
  • Conversion Rate: The percentage of visits that result in a positive outcome, such as orders placed or agreements signed, showcasing the impact on sales or partnerships.
  • Increase in Promotional Visits: Growth in the number of visits scheduled and completed through the tool, indicating its effectiveness in facilitating engagements.

2.     Operational Efficiency

  • Visit Scheduling Efficiency: Time taken to match promoters with pharmacies and confirm visits, including the rate of successful first-time matchings.
  • Database Accuracy Rate: Percentage of accurate records in the pharmacy and promoter databases.
  • Report Submission Timeliness: Percentage of visit reports submitted within the deadline.

3.     Customer Satisfaction

  • Customer Satisfaction Score (CSAT): Satisfaction levels reported by pharmacies, measured through surveys following interactions or visit completions.
  • Issue Resolution Time: Average time taken to address and resolve issues reported by Pharmacies.

4.     Engagement and Utilization

  • Promoter Engagement Rate: The percentage of promoters actively booking visit reports and using the tool’s features regularly.
  • Pharmacy Engagement Rate: The percentage of pharmacies actively engaging with promoters and providing feedback on visits.

  • Service Operation Manager

    1 settimana fa

    Milan, Italia KSearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...

  • Service Operation Manager

    1 mese fa

    Milan, Italia KSearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...

  • Service Operation Manager

    1 settimana fa

    Milan, Italia KSearch A tempo pieno

    Descrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...

  • operation specialist

    2 mesi fa

    Milan, Italia Randstad A tempo pieno

    Randstad Services, società del gruppo che offre servizi specializzati per la gestione delle attività in outsourcing, sta ricercando: OPERATION SPECIALIST Sede di lavoro: Milano e mobilità sulla LombardiaOrario: dal lunedì al venerdì dalle ore 9 alle ore 18Tipologia contrattuale: inserimento con contratto a tempo indeterminatoL'Operation Specialist...

  • Senior Buyer Farmacia

    2 settimane fa

    Milan, Italia Redcare Pharmacy A tempo pieno

    Senior Buyer Farmacia (m/f/d) page is loadedSenior Buyer Farmacia (m/f/d)Applyremote typeCategory Management & ProcurementlocationsSettala (Milan)time typeFull timeposted onPosted 13 Days Agojob requisition id11311AtRedcare Pharmacy,our international teams are passionately committed to continually improving our services and offering first-rate products. This...

  • Internship - Product Marketing Prestige

    4 settimane fa

    Milan, Italia PIRELLI A tempo pieno

    Settore:  Marketing Sede: Milano  Contratto: Stage The candidate will join the Product Marketing team, within the Prestige department, and will be trained to analyze the tyre market, scout new product opportunities, and integrate them into Prestige range . Specifically, under tutor’s supervision, the candidate will be involved in the following...

  • Internship - Product Marketing Prestige

    2 mesi fa

    Milan, Italia Pirelli A tempo pieno

    The candidate will join the Product Marketing team, within the Prestige department, and will be trained to analyze the tyre market, scout new product opportunities, and integrate them into Prestige range. Specifically, under tutor’s supervision, the candidate will be involved in the following activities:  •    Contributing to tyre market...

  • Team Leader Logistica

    4 settimane fa

    Milan, Italia Redcare Pharmacy A tempo pieno

    Team Leader Logistica (m/f/d), Italy page is loadedTeam Leader Logistica (m/f/d), ItalyApplyremote typeLogisticslocationsSettala (Milan)time typeFull timeposted onPosted 9 Days Agojob requisition id11291Cerchiamo un/a Team Leader Logistica(m/f/d) per il nostro nuovo magazzino in Italia, a Milano (Settala). Il nostro Reparto Logistica ha il ruolo cruciale...

  • ICT APPLICATION MANAGER

    4 settimane fa

    Milan, Italia Edison A tempo pieno

    ICT APPLICATION MANAGER - Area Operation (E-Mobility) Informations Communications Technology Data pubblicazione: 13.05.2024 Data fine candidatura: - Sede: MILANO Contratto: Regular (Tempo Indeterminato) Codice posizione: JOB_POSTING-3-3047 Esperienza: 2 - 5 anni Titolo di studio: Laurea / Master / Phd Settore di studi:...

  • ICT APPLICATION MANAGER

    1 settimana fa

    Milan, Italia Edison A tempo pieno

    ICT APPLICATION MANAGER - Area Operation (E-Mobility) Informations Communications Technology Data pubblicazione: 13.05.2024 Data fine candidatura: - Sede: MILANO Contratto: Regular (Tempo Indeterminato) Codice posizione: JOB_POSTING-3-3047 Esperienza: 2 - 5 anni Titolo di studio: Laurea / Master / Phd Settore di studi:...

  • Prestige Product Engineer

    3 settimane fa

    Milan, Italia Pirelli A tempo pieno

    Pirelli was founded in Milan in 1872 and today stands as a global brand known for its cutting-edge technology, high-end production excellence and passion for innovation that draws heavily on its Italian roots. With 18 production plants in 12 countries and a commercial presence in over 160, Pirelli has around 31,300 employees and had a turnover of about 6.6...

  • Prestige Product Engineer

    1 settimana fa

    Milan, Italia Pirelli A tempo pieno

    Pirelli was founded in Milan in 1872 and today stands as a global brand known for its cutting-edge technology, high-end production excellence and passion for innovation that draws heavily on its Italian roots. With 18 production plants in 12 countries and a commercial presence in over 160, Pirelli has around 31,300 employees and had a turnover of about 6.6...

  • Intern Beauty Prestige Italy

    1 settimana fa

    Milan, Italia Circana A tempo pieno

    Beauty Prestige Italy Intern Let’s be unstoppable together! Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business...

  • Business Development Manager

    2 settimane fa

    Milan, Italia Linda Farrow A tempo pieno

    Title: Business Development Manager - Eyewear Frame Brand (Europe) Location: Europe (Remote) Company Overview: We are a dynamic and innovative luxury eyewear brand committed to revolutionizing the fashion eyewear industry. With a focus on quality and style, we provide our customers with luxury eyewear products that reflect their individuality and lifestyle....

  • Operation Manager eMobility GCoC

    1 settimana fa

    Milan, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

    Description : Implements the operation strategy within the Global Center of Competence eMobility (GCoC eMobility) as part of the Global Product Group (GPG) Grid and Power Quality Solutions (GPQS). The mission encompasses the proper hand-over and consistency from solutions releases made by R&D and from project sales to use in business operations,...

  • Business Manager

    2 mesi fa

    Milan, Italia PRIME GROUP A tempo pieno

    We are looking for a Business Manager to join our Team in Milan who’s got what it takes to be a part of us, a part of Prime Group!Your main responsibilities and challenges will be Management, Business Development, Hiring and People Development.As part of our new team in Milan you will be responsible for growing our new office, make business grow locally as...

  • Business Manager

    1 settimana fa

    Milan, Italia PRIME GROUP A tempo pieno

    We are looking for a Business Manager to join our Team in Milan who’s got what it takes to be a part of us, a part of Prime Group!Your main responsibilities and challenges will be Management, Business Development, Hiring and People Development.As part of our new team in Milan you will be responsible for growing our new office, make business grow locally as...

  • Operation Planning Specialist

    4 settimane fa

    Milan, Italia Manpower A tempo pieno

    Manpower Professional, società di Head Hunting specializzata in profili di Middle Management, è attualmente alla ricerca per realtà cliente, una società leader nel settore renewables energy con sede a Milano (nord-est), di un/a Planner Specialist. La risorsa verrà inserita a diretto riporto dell’Operation Manager e si occuperà delle seguenti...

  • Operation Planning Specialist

    1 settimana fa

    Milan, Italia Manpower A tempo pieno

    Manpower Professional, società di Head Hunting specializzata in profili di Middle Management, è attualmente alla ricerca per realtà cliente, una società leader nel settore renewables energy con sede a Milano (nord-est), di un/a Planner Specialist. La risorsa verrà inserita a diretto riporto dell’Operation Manager e si occuperà delle seguenti...

  • HR Operation Manager

    2 mesi fa

    Milan, Italia Frag2000 A tempo pieno

    FRAG srl, società di service integrato di ingegneria, è alla ricerca, per il proprio ufficio di Milano, di un HR Operation Manager con le seguenti caratteristiche.Principali responsabilità:Proporre le migliori soluzioni contrattuali ai candidatiSupervisionare il processo di mobilizzo e inserimento del candidato in azienda clienteValutare il processo di...