Product Support Specialist

1 mese fa

Milan, Italia Board A tempo pieno



If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you

Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst ). Reporting to the Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.

As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.

Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.

Core responsibilities:

Investigating issues raised by Board users while using mission critical solutions Work on open product related cases while focusing on root cause analysis and troubleshooting Communicate with customers via email, calls, and ticketing platform on a daily basis Regularly communicate progresses and statuses of investigations and fixes to several stakeholders Research and document issues as Knowledge Base articles Attend and support implementation projects onsite when required Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment Meet Board's Premium Support obligations to customers and ensure adherence thereto

Requirements:

Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field Previous experience with SaaS and Enterprise Performance Management (EPM) software preferred Proven experience working in a customer support role using a case management platform Experience with Client/Server Operating Systems and Cloud solutions Knowledge of Network Management advantageous Familiarity with SQL and ODBC data source connections will be a plus Quick learner with the ability to understand and learn complex systems communicating with different stakeholders Ability to work against tight deadlines within an exciting environment Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details Excellent written and verbal communication skills

  • Product Marketing Specialist

    5 giorni fa

    Milan, Italia Hunters Group A tempo pieno

    2054persone hannogià visualizzato questa offerta Dettagli opportunità Settore: Funzione: Tipo di Contratto: Codice opportunità: Descrizione Il nostro Cliente è una realtà multinazionale, operante nel settore della formulazione delle fragranze, essenze e aromi per il mondo della Profumeria, Cosmesi e Luxury. Principali responsabilità La risorsa inserita...

  • Application Support Specialist

    1 mese fa

    Milan, Italia InterSystems A tempo pieno

    The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product...

  • Product Specialist

    3 giorni fa

    Milan, Italia Sentinel Diagnostics A tempo pieno

    Email Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology and Molecular Diagnostics, Chromatography in orderto join the Sales & Marketing Team is looking for an/a: PRODUCT SPECIALIST Responsabilities: Installation or demonstration ofImmunochemistry/Molecular Diagnosticsproducts at the...

  • Product Marketing Specialist

    5 giorni fa

    Milan, Italia NTT Data A tempo pieno

    NTT DATA , Trusted Global Innovator, is among the world's leading players in IT services .With more than 150,000 professionals in more than 50 countries around the world, we are leaders and accelerators of digital transformation providing our clients with tailor-made technological and innovative solutions.NTT DATA's driving force is people, each with their...

  • Product Specialist

    3 giorni fa

    Milan, Italia EG Italia Gruppo Stada A tempo pieno

    Pharma Point ricerca unProduct Specialist con esperienza in Oftalmologia per la Lombardia (residenza Milano)in occasione del potenziamento della linea Specialistica diEG Stada Group. EG Stada Group, dal 1998 nel settore dei medicinali equivalenti, in cui vanta una posizione di leadership in Italia, oggi presente con impegno e dedizione anche nel campo dei...

  • Product Marketing Specialist

    1 mese fa

    Milan, Italia GFT Technologies SE A tempo pieno

    Product Marketing Specialist   BE THE ONE, BE GFT Bring your talent, passion and enthusiasm. Don’t miss the opportunity to be part of a young, international, dynamic and advanced team. We work every day to design innovative solutions aimed to help organizations in reducing their time-to-market and shaping the future of the...

  • Product Specialist

    6 ore fa

    Milan, Italia Sisal S.p.A. A tempo pieno

    Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee. Sisal is now part ofFlutter Entertainment plc, the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the...

  • Product Specialist Baby Care

    5 giorni fa

    Milan, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Adecco Lifescience, divisione specializzata del gruppo Adecco, ricerca per importante azienda in ambito baby-care: ostetrica/o per la pozione di PRODUCT SPECIALISTLa figura ricercata, verrà inserita come Product Specialist e sarà responsabile delle seguenti attività: - Informazione e formazione medico-scientifica dei prodotti in ambito...

  • Junior Product Specialist – IT Sector

    4 settimane fa

    Milan, Italia ION A tempo pieno

    LIST, part of ION Group, provides technological solutions and services to Financial Institutions and Exchanges throughout the world to manage the increasing operational complexity of electronic trading, compliance and risk management.We are looking for a Junior Product Specialist to join our Product Management Team in Milan. You’ll play a key role...

  • Product Specialist

    4 giorni fa

    Milan, Italia Adecco A tempo pieno

    Senior consultant di Adecco ricerca per azienda cliente leader nel settore dell'ottica con sede a Bollate un/una: Product SpecialistLa figura ricercata avrà un ruolo chiave nel coordinare un team di 7 persone nelle attività di progettazione e sviluppo di nuovi prodotti, assicurando l'aderenza agli standard di qualità e soddisfacendo le esigenze del...

  • Product Lead Specialist

    3 ore fa

    Milan, Italia Sisal A tempo pieno

    About us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.Sisal is now part of , the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100...

  • Product Specialist

    5 giorni fa

    Milan, Italia Teiacare A tempo pieno

    TeiaCare bringsthe power of Artificial Intelligence to the long-term care sector , so that every care home can do more and better. Our goal is to amplify the resources of caregivers and managers, improving their day-to-day work and ensuring a new model of care for every resident. Our clients areResidential Care Facilities and Nursing Homes , in Italy and...

  • Junior Product Specialist – IT Sector

    5 giorni fa

    Milan, Italia ION Group A tempo pieno

    LIST, part of ION Group, provides technological solutions and services to Financial Institutions and Exchanges throughout the world to manage the increasing operational complexity of electronic trading, compliance and risk management. We are looking for aJunior Product Specialistto join our Product Management Team in Milan. You’ll play a key role...

  • Product Specialist Baby Care

    1 mese fa

    Milan, Italia Adecco Italia A tempo pieno

    Adecco Lifescience, divisione specializzata del gruppo Adecco, ricerca per importante azienda in ambito baby-care: ostetrica/o per la pozione di PRODUCT SPECIALIST La figura ricercata, verrà inserita come Product Specialist e sarà responsabile delle seguenti attività:Informazione e formazione medico-scientifica dei prodotti in ambito materno-infantile...

  • Product Specialist Baby Care

    3 giorni fa

    Milan, Italia Adecco Italia A tempo pieno

    Adecco Lifescience, divisione specializzata di Adecco Italia S.p.A., per importante azienda in ambito baby-care ricerca ostetrica/o per il ruolo di PRODUCT SPECIALIST La figura ricercata, verrà inserita come Product Specialist e sarà responsabile delle seguenti attività:- Informazione e formazione medico-scientifica dei prodotti in ambito...

  • Product Specialist

    1 mese fa

    Milan, Italia TeiaCare srl A tempo pieno

    TeiaCare brings the power of Artificial Intelligence to the long-term care sector, so that every care home can do more and better. Our goal is to amplify the resources of caregivers and managers, improving their day-to-day work and ensuring a new model of care for every resident. Our clients are Residential Care Facilities and Nursing Homes, in Italy and...

  • REGIONAL PRODUCT SPECIALIST

    1 mese fa

    Milan, Italia Jefferson Wells A tempo pieno

    Jefferson Wells Life Science specializzata nella ricerca e selezione di profili Middle e Top Management, per azienda cliente farmaceutica specializzata nella commercializzazione di farmaci uso ospedaliero, ricerca un/a: REGIONAL PRODUCT SPECIALIST - INFETTIVOLOGIA Il/la candidato/a, dedicato esclusivamente al canale ospedaliero ed inserito/a nel team...

  • Product Marketing Specialist 1 1

    1 mese fa

    Milan, Italia GFT Technologies SE A tempo pieno

    Product Marketing Specialist   BE THE ONE, BE GFT Bring your talent, passion and enthusiasm. Don’t miss the opportunity to be part of a young, international, dynamic and advanced team. We work every day to design innovative solutions aimed to help organizations in reducing their time-to-market and shaping the future of the digital...

  • Product Specialist settore chirurgia

    2 giorni fa

    Milan, Italia Page Personnel A tempo pieno

    Responsabilità chiave:Vendita e promozione di soluzioni chirurgiche presso strutture e ospedali pubblici e privati in Lombardia.Sviluppo e gestione di clienti chiave.Creazione e mantenimento di un database clienti con informazioni adeguate da condividere all'interno dell'organizzazione.Sviluppo di strategie per espandersi attraverso l'acquisizione di nuovi...

  • Technical Support Specialist

    3 settimane fa

    Milan, Italia Sound United A tempo pieno

    Objective : Perform technical repairs on defective devices. Answer technical questions on proper use of Masimo products. Provide phone support for direct hospital accounts. Assist Masimo sales staff at customer locations with Service related activities. Duties & Responsibilities: Complete first level troubleshooting with customers  Process returned...