Hospitality Quality and Compliance Strategist

4 mesi fa

Milan, Italia Utopia A tempo pieno

We are seeking a highly skilled and motivated Hospitality Quality and Compliance Strategist / Head of Product. This role requires a professional with extensive product creation and operational experience in hospitality projects, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch, including the service, brand identity and implementation of best practices.

The ideal candidate will have a background as a Head of Product in hospitality, Hotel Manager, Pre-Opening Manager, Hospitality Consultant or a similar role, that has already built a strong product with the highest standards of luxury and efficiency.

Key Responsibilities:

  • Preliminary Assessment: Determine service levels based on UTOPIA's vision by consulting with the product owner.
  • Standard Feasibility Desktop Review of Building Plans: Provide comments on the full set of plans (including mark-up), review and mark up building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas, examine materials, finishes, and furniture selections.
  • Operations Assessment & Definition: Analyze functional adjacencies and seasonal operational impacts, evaluate circulation and loading/unloading processes, provide design and operation briefs for stables, pools, saunas, and spas, and conduct comprehensive facility assessments to identify areas for improvement.
  • Operational Analysis: Review the site master plan and conduct operational assessments, perform competitor analysis and benchmarking, evaluate guest accommodation, and identify improvement opportunities.
  • Framework Definition: Define the property concept and brand identity, identify the targeted guest profile and develop F&B, leisure, and activity concepts, create food and beverage strategies and outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, and incorporate sustainability and environmental credentials, including LEED/BREEAM certification requirements.

Requirements

    • Extensive operational experience in hospitality projects.
    • Experience with boutique hotels (worldwide).
    • In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards.
    • Background as a hotel manager, pre-opening manager for the boutique hotels, or similar role.
    • Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies.
    • Ability to analyze and improve guest experience and operational efficiency
    • Understanding of property management systems, relevant software applications, and technology integrations.
    • Excellent communication and collaboration skills.
    • Languages: native / fluent English and Spanish

Work Arrangement:

    • Initially a fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations.
    • The chance to shape the future of luxury hospitality and significantly impact our journey to redefine excellence in hospitality design and compliance.
    • Fully remote opportunity with flexible hours to accommodate global collaboration.

If you share our mission of creating unparalleled luxury hospitality experiences, apply today and join us in setting new standards of excellence.

Benefits

Compensation package is competitive and based on candidate experience.

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