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Industry Analyst
4 giorni fa
What you’ll do
identify problems and take ownership of them, from carrying out root cause analysis to seeing through to resolution provide support in resolving errors and bugs in industry messages (the level of support will vary per country) monitor the success of Kraken’s industry products to proactively spot and resolve issues quickly to protect end consumer experiences scope out compliance needs and changes and implement them alongside Tech, considering deadlines, capacity and resources liaise with tech, product, our clients and others to identify new features in Kraken that need to be built or enhanced gather requirements, define approaches, and help write pitch documents so developers can hit the ground running with new projects help prioritise work that champions building purposeful, valuable solutions build and maintain dashboards including our monitoring and alerting suite (this will vary per country) create frameworks and documentation to enable self-serve in the business ( industry glossaries, process maps, onboarding material) be exposed to new technologies and tools
What you'll need
expertise in the Energy Industry of your local market, with a focus on the supplier perspective an eye for detail, to support in spotting and helping resolve errors and bugs curiosity and a passion for problem solving a data-driven and outcome-focussed approach - you recognise what needs to be done (and just as important, what doesn’t right now) a keen desire to make things better and identify opportunities for improvement through automation ability to work with ambiguity and define problems data skills or analytics experience (or a passion to learn) data visualisation and dashboarding is a plus ability to read and write basic SQL (or a passion to learn) project management skills including strong organisation and time management a love of learning across subject areas to be a great listener - fantastic ideas come from everywhere in Kraken Technologies, so you’ll need to be able to spot and harness them local language and English is required-
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