Field Service Technician
2 settimane fa
Overall job purpose
The Field Service Technician role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties. The post-holder will demonstrate exemplary levels of customer service, with a commitment to a first-time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Field Service Engineers need to be flexible and have great customer service and communication skills.
This role has no budgetary responsibility but is responsible for van stock/inventory control, correct reporting of activity & parts usage.
Key responsibilities
- Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties
- Ensure good customer relations at all times, maintaining a high standard of appearance and customer focused approach to communications
- Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
- Backup and assist the service team and other engineers to ensure most effective delivery of service provision
- Follow customer procedures to ensure efficient job closure
- Provide regular and professional communication with the call desk and management team
- Ensure all job-related documentation and other required administration (eg. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers.
- Participate in a 1 in 4 call out rota, supporting out of hours site intervention requests as detailed in the overall job purpose.
- Regular travel throughout Italy and eventually out of Italy
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate.
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas.
- A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
- Take care of the vehicles, tools, devices, other entrusted.
Knowledge, skills, competencies
Essential
· High level knowledge of electronic/electric circuitry
· Able to read and understand wiring diagrams.
· Good mechanical & hydraulic knowledge
· Good knowledge of Excel, Word and Outlook packages
· Willing to train on varying new products.
· Experience of working as a mobile engineer
· Excellent customer service skills and a commercial knowledge and understanding.
IT skills and use of PDA / smartphone device software
· Ability to handle changing priorities and work well under pressure whilst presenting a positive image.
· A strong and trusted team player
· Excellent communication skills able to listen to and empathies with customers and present a positive image of Gunnebo.
· Ability to problem solve, to establish all the facts in order to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
· Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
· Driving license
· Available to travel regularly nationally and internationally.
· Clean Criminal Record
Desirable
· Experience within the Entrance Control industry or similar
· Previous: Entrance Control, Electro/Mechanical Field Service, CCTV, Access Control.
· Formal training / instructional qualification
· Mechanical and electrical qualifications
· Software programming knowledge
· Network / IP setup in depth knowledge
-
Field Service Technician
2 settimane fa
Vimodrone, Lombardia, Italia Gunnebo Entrance Control A tempo pienoOverall job purpose The Field Service Technician role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties. The post-holder will demonstrate exemplary levels of customer service, with...
-
field engineer
2 settimane fa
Vimodrone, Lombardia, Italia MAW filiale di Sesto S. G. A tempo pienoFIELD ENGINEER La risorsa rispondendo al Service Manager si occuperà di:Effettuare interventi di assistenza e diagnosi per identificare guasti o malfunzionamenti dei macchinari on site;Garantire il sistema di qualità e sicurezza nell'ambiente lavorativo;Lavorare con i dipartimenti interni, con i clienti e distributori sulle tematiche relative...
-
Service Technician I
2 settimane fa
Vimodrone, Italia CONDUENT A tempo pieno**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
Service Technician I
2 settimane fa
Vimodrone, Lombardia, Italia CONDUENT A tempo pienoAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Field Automation Application Specialist
5 giorni fa
Vimodrone, Italia Beckman Coulter Diagnostics A tempo pienoWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Técnico Elettromeccanico Trasfertista
2 settimane fa
Vimodrone, Italia Gunnebo Entrance Control A tempo pieno**Overall job purpose** The Field Service Technician role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties. The post-holder will demonstrate exemplary levels of customer service,...
-
Quality and Field Testing Associate Iv
2 settimane fa
Vimodrone, Lombardia, Italia Conduent A tempo pienoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Field Technical Support Specialist
3 giorni fa
Vimodrone (MI), Italia Beckman Coulter Diagnostics A tempo pienoWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Field Technical Support Specialist
4 giorni fa
Vimodrone (MI), Italia Beckman Coulter Diagnostics A tempo pienoWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
Tax Manager
2 settimane fa
Vimodrone, Lombardia, Italia Eurofins A tempo pienoJob Description Eurofins NSC Italia is seeking an experienced Tax Manager with a solid business background and who is fluent in both Italian and English (compulsory). The work location is in Vimodrone, in Milan's North-East area, easily accessible by transportation (M2). Activities Preparation of periodic and annual tax declarations (drafting the...
-
Tax Manager
1 mese fa
Vimodrone, Italia Eurofins A tempo pienoJob Description Eurofins NSC Italia is seeking an experienced Tax Manager with a solid business background and who is fluent in both Italian and English (compulsory). The work location is in Vimodrone, in Milan’s North-East area, easily accessible by transportation (M2). Activities Preparation of periodic and annual tax declarations...
-
Reporting and Accounting Junior Specialist
2 settimane fa
Vimodrone, Lombardia, Italia Eurofins A tempo pienoJob Description Eurofins NSC Italia is seeking a Reporting & Accounting young professional who will be allocated in the Reporting and Accounting team under the supervision of the senior controller supporting the specialists in the finance and tax management of the assigned group of Italian legal entities. Activities: Support in preparation of...
-
Vimodrone, Italia Eurofins A tempo pienoJob Description Eurofins NSC Italia is seeking a Reporting & Accounting young professional who will be allocated in the Reporting and Accounting team under the supervision of the senior controller supporting the specialists in the finance and tax management of the assigned group of Italian legal entities. Activities: Support in preparation of...
-
Accounting Analyst Ii
3 settimane fa
Vimodrone, Italia Conduent A tempo pienoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Tax Manager
1 mese fa
Vimodrone, Italia Eurofins Italy NSC A tempo pienoJob DescriptionEurofins NSC Italia is seeking an experienced Tax Manager with a solid business background and who is fluent in both Italian and English (compulsory). The work location is in Vimodrone, in Milan’s North-East area, easily accessible by transportation (M2).ActivitiesPreparation of periodic and annual tax declarations (drafting the Income...
-
Técnico Elettromeccanico Trasfertista
3 settimane fa
Vimodrone, Italia Gunnebo Entrance Control A tempo pieno**_Tecnico Elettromeccanico Trasfertista - Gunnebo Italia Entrance Control_** **Descrizione del ruolo**: Il ruolo di tecnico elettromeccanico trasfertista è richiesto per svolgere attività di ingegneria sul campo, lavori di riparazione/assistenza preventiva presso le sedi dei clienti, che vanno da sedi sicure, strutture bancarie, edifici governativi,...
-
Accounting & Reporting Specialist
1 mese fa
Vimodrone, Italia Eurofins NSC Italia A tempo pieno**Join a Global Leader in Life Science and make a real impact at Eurofins!** We are seeking a highly motivated **Accounting & Reporting Specialist** to join our team at Eurofins NSC Italia in Milan North-East (Vimodrone Site, Metro Verde: Cascina Burrona). This role plays a vital role in ensuring the accuracy and timeliness of our financial reporting, both...
-
Senior Accounting and Reporting Specialist
2 settimane fa
Vimodrone, Lombardia, Italia Eurofins A tempo pienoJob Description We are seeking a highly motivated Senior Accounting and Reporting Specialist to join our team in Milan North-East (Vimodrone Site, Metro Verde: Cascina Burrona). This role plays a vital role in ensuring the accuracy and timeliness of our financial reporting, both internally and externally. You will be responsible for a variety of...
-
Vimodrone, Italia Eurofins A tempo pienoJob Description We are seeking a highly motivated Senior Accounting and Reporting Specialist to join our team in Milan North-East (Vimodrone Site, Metro Verde: Cascina Burrona). This role plays a vital role in ensuring the accuracy and timeliness of our financial reporting, both internally and externally. You will be responsible for a variety of...
-
Técnico Elettromeccanico Trasfertista
2 settimane fa
Vimodrone, Lombardia, Italia Gunnebo Entrance Control A tempo pieno**_Tecnico Elettromeccanico Trasfertista - Gunnebo Italia Entrance Control_****Descrizione del ruolo**:Il ruolo di tecnico elettromeccanico trasfertista è richiesto per svolgere attività di ingegneria sul campo, lavori di riparazione/assistenza preventiva presso le sedi dei clienti, che vanno da sedi sicure, strutture bancarie, edifici governativi, punti...