Brand Ambassador

1 mese fa

Candidati

Milano, Milano, Italia Tapestry Tempo pieno

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose: Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.

We're hiring a Brand Ambassador for Rinascente Milano. In this role, you’ll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.

The successful individual will leverage their proficiency in Retail Customer Service to:

Deliver a seamless, elevated customer service experience by leveraging brand training, tools, and resources to uphold exceptional service standards
Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales
Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Attend brand events to deepen market knowledge and align with key business priorities
Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed. Regularly monitor trade results to ensure alignment with expectations
Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
Build strong relationships with department store management to improve brand visibility and customer loyalty
Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained. Escalate any operational concerns to the Senior Regional Brand Ambassador
Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

The Accomplished Individual Will Possess:

Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
Available to work varied hours as required, including evenings, weekends, and bank holidays
Familiarity with department store operations, including customer service, merchandising, and sales strategies
Strong communication, organisational, and analytical skills
Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
Highly self-motivated, with a strategic mindset and a proactive approach to business development
Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

What Tapestry Can Offer You:

Employee Assistance Program
Multi-brand discount up to 50% off Coach & Kate Spade New York
1 Paid Volunteering Day per year and opportunities to volunteer with global projects
Learning & development opportunities
Internal mobility & career progression
Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

At Tapestry, we are committed to building a diverse & inclusive workforce. We kno

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