Head of Ocean Freight Product Operations

**Head of Ocean Freight Product Operations – Italy**
**A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER**
**About Us**
Deutsche Post DHL (DPDHL) is the world’s logistics provider, with nearly 600,000 employees operating in more than 220 countries and territories.


DHL Global Forwarding, Freight (DGFF) is the DHL division specializing in international transport, particularly air, ocean, and road freight. We are the global leader in air freight and second in ocean freight.


As DHL Global Forwarding Italy, we have 15 Stations across the country and 4 Gateway departments, with over 600 highly qualified employees. In DGF, shipments are our core business, but people are our passion. Innovation and diversity are integral parts of our culture.


We offer excellent opportunities for personal growth and professional development.


We can proudly say that we are truly a
*Great Place to Work*



If what you’ve read so far sounds interesting and you would like to join our team… keep reading


**Key Responsibilities**

- Design and implement country improvement programs to drive adoption of global processes and solutions, focusing on achieving operational excellence in line with global standard
- Identify and oversee continuous improvement initiatives within the country to enhance operational efficiency, quality, reduce waste, and improve overall performance and customer satisfaction.
- Contribute to the development of the global standard by reviewing customer feedback and collecting requirements / feedback / best practices from the country organization with regards to existing processes, workflows, trainings, KPI, GSC services, solutions, systems, and providing those to the regional/global process excellence and solutions delivery teams
- Ensure adherence to legal and company regulations by monitoring and enforcing compliance measures and quality standards, including but not limited to regulations set out by the Federal Maritime Commission (FMC), ISO certifications etc.
- Ensure the successful, efficient, and scalable onboarding of all new and existing customers, translating customer promise into operational execution
- Champion a culture of change and innovation within the country operations, implementing effective change management practices to facilitate process improvements and coaching the organization on First Choice core tools
- Work closely with Global Shared Services (GSC) to drive centralization and continuous improvement
- Work closely with country IT teams to integrate technology solutions that support process optimization and automation initiatives
- Provide training and development opportunities for operations and process excellence team members to enhance their process optimization skills and foster a culture of process excellence
- Independently create longer-term deployment plans for larger initiatives and to deliver against them – managing effectively multiple parallel initiatives

**Skills**

- Ability to apply project / process management methodologies to drive processes improvements / solve complex issues e.g. First Choice methodologies
- Good understanding of and strong network in the forwarding industry, the OFR organization and related DPDHL departments
- Good understanding of the systems and tools relevant to the operations of DGF OFR (e.g. CW1, RMS, Cargo Sphere, MyFRP, ESP etc.)
- Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements.
- Operations Management; Process Engineering; Business Processes; Quality Control; Net Promoter Score; Reporting; Performance Management; Process Improvement; First Choice Advisor; Change Management; Cost Reduction; Third Parties; Technology Trends; Workflow Automation; DHL Business Knowledge; Business Strategy; Market Research; Project Management; Stakeholder Management; Influencing; Feedback; Presentation & Storytelling; Stakeholder Management; Influencing; Feedback; Coaching

**Qualifications & Key Requirements**

- Education: Bachelor’s degree or equivalent experience/qualification
- Experience: More than 6 years of experience

**WHY join our DHL team**
*In DHL Global Forwarding, sarai parte di un Team che fa del rispetto di tutti i collaboratori, della società e dell’ambiente una linea guida comune da seguire.*
*DHL Global Forwarding è un’azienda molto attenta al rispetto delle pari opportunità, prendiamo in considerazione candidati qualificati senza guardare a razza, colore, religione, disabilità, orientamento sessuale, identità di genere, e tutte le categorie definite protette.*