Customer Service Representative

Description

GROWING WHAT MATTERS STARTS WITH YOU

Corteva Agriscience™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

#GrowWhatMatters

We're hiring for Customer Service Representative

Learn how you can be our voice in the conversation about the future of agriculture.

The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources. The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to Corteva business success. The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.

Your Challenge:

• Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills.

• Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.

• Master data administration in SAP. Handle heavy task volume periods with high service and great attention to detail Identify opportunities for efficiency gains and additional support during low task volume periods Support in training new team members as needed Customer account management, Credit and invoicing: Follow-up on credit blocks with credit department.

• Weekly creation of invoices to CMR's and dealers, including electronic invoicing troubleshooting Reporting, Metrics, Audits: supports overall Business by providing appropriate Customer, Sales, collect all necessary documentation to meet SOX rules for Audit purpose.

• Accountability for Action: Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple opportunities.

• This role requires prioritization by impact, and accountability for taking actions that keep things moving forward, proactively anticipate and address customer concerns Problem Solver: Demonstrates persistence in overcoming resistance or objection, leads conflict resolution and reaches win- win agreements.

• Uses knowledge of Corteva and Business strategies to make decisions and take action that improve performance in their area of responsibility. System and Technology expertise: Execute complex work processes through multiple systems and technology including: SAP, e-Invoicing as examples. The integration of the systems requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing, including related systems knowledge Display Customer Advocate Leadership: Requires the desire and determination to meet and exceed customer expectations.

• Champions customer needs across all Corteva functions. Realizes and anticipates how events and trends are likely to affect the customer's future needs and satisfaction. Intimate with customer plans, objectives and demands. Exceed customer expectations through successful customer relationships and first-call issue resolution (External and Internal). Proactive order management and issue resolution. Comply with internal and external control requirements. Understand the business and speak knowledgeably with customers in their local language (External, Customers, Distribution, Warehouses, Logistic teams Internal, CS TL or CS Lead, Sales)

Location: Cremona

#LI-AF1 #LI-Hybrid

Qualifications

To Grow What Matters, You Will Need

• Language skills: Good command on English for both verbal and written communication

• Computer knowledge: Intermediate to advanced knowledge of Microsoft Office 365 (Word/Excel/PowerPoint/Outlook). ERP system knowledge (SAP) and financial background is a plus Skills

• Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes. Strong attention to detail and sense of urgency when following up with customers (Internal and external) The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.

• Self-confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Corteva Strong, mature teamwork skills and a desire to work within a team environment.

• Willingness to share ownership of successful improvement methods and teach others for the benefit of the organization.

• Capacity to work under tight timelines and in team-oriented environments.

• Proven ability to adapt and thrive in a changing environment

• Proven ability to function well in a high-paced and at times stressful environment

• Experience: min 2 years' experience in a customer-oriented position or graduate with clear customer focus

Who Are We Looking For?

• Curious, bold thinkers who want to grow their careers and be part of a winning team

• Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food

• Collaborators who thrive in a diverse, inclusive work environment

• Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

Growing What Matters Starts With You… What Can We Offer To Help You Grow?

• Challenging work assignments that grow your skills, capabilities and experiences

• Opportunities for international rotations and relocation that will expand your global view and cultural experience

• Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered

• Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.

• Joining us is a natural opportunity to strengthen your professional network through valuable relationships.

• Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary

• Performance driven culture with a strong focus on speed, efficiency and agility

Corteva Agriscience™ is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:

Accessibility Page for Contact Information

For US Applicants: See the ‘Equal Employment Opportunity is the Law’ poster

To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.