Marketing Ops and Business Excellence Director

1 mese fa

Milano Segrate, Italia MSD A tempo pieno

Job Description

The Marketing Operations & Business Excellence Unit within our Company Animal Health Italy is focused on digital transformation and customer centricity to support the top line and profitability growth of the Company and to be the best in class in digital and data management.

The Marketing Operations & Business Excellence Director reports directly to the Exec. Dir. & General Manager of our Company Animal health Italy.

She/He leads a Team of more than 10 people, and in charge of strategic and complex activities:

  • Digital Innovation, Customer Service & Supply Chaining

  • Business Intelligence & Sales Force Effectiveness

  • Marketing Operations

  • Data Analysis

  • Digital Marketing

She/He entails with financial resource management and has also a significant impact to support the top line growth of the company and to manage the external field force.

She/He drives the implementation of strategic projects (aiming to support the growth of the business and maintain market lead position in a constantly changing competitive environment) ensuring timing, effectiveness and coordination between functions.  In the role a key skill is the ability to influence the executive management, the BU leads and people across divisions (i.e., IT, Finance, Regulatory, Legal...), at regional level (i.e. Supply Chain, Business Operations) as well as various external partners.

Key responsibilities:

Primary activities would include, but are not limited to:

  • Execute and implement comprehensive data analytics strategy aligned with the organization’s overall business goals to provide insights from analytics and metric tracking, including leveraging existing dashboards (global/regional/local) and creating new insights from available data sources

  • Oversee the collection, organization and management of data from various sources, including new platforms integration

  • Support new partnerships with 3rd party data providers

  • Lead the analytics org. locally to drive analysis, generate insights and collaborate with stakeholders to drive local strategy

  • Understand processes related to analytics solutions implementation (i.e. testing, approvals etc.) and navigate the organization to ensure effective delivery new solutions

  • Work closely with sales and marketing teams to understand the business needs, data sources and technical setup

  • Drive commercial and rebates analytics (e.g., corporate accounts bonus calculation) on a local level

  • Track key KPIs to measure sales performance of all commercial and marketing efforts

  • Oversee omnichannel and customer experience strategy across species to maximize synergies and best practices between teams

  • Manage team of Omnichannel Campaign Managers that support the species teams

  • Report to leadership on overall omnichannel and digital delivery impact and planning

  • Plan long-term in-house and 3rd party support to meet omnichannel / digital demand in market

  • Coordinate & Supervise the Digital Transformation, CS & Supply Chain Lead.

  • Enhance the customer experience and accelerate value creation by embedding digital technologies, data & analytics.

  • Enable an innovative way to engage customers

  • Deliver key service outcomes for customers in B2C environment, for both pharma and technology business

  • Identify process and performance improvement and efficiencies for the customer

  • Oversight and coordinate privacy aspects of CRM and its additional functionalities (e.g.: management of AHCP engagements, sponsorships and events).

  • Responsible and accountable for the development, delivery, implementation reporting and monitoring of Sales Force Effectiveness (SFE) to achieve key business objectives across different Business area and Countries.

  • Responsible for leading the strategic design and maintenance of business intelligence applications in Italy and Greece cluster.

  • Initiate, lead and drive key programs and projects to include Territory Design, Territory Alignment and Segmentation & Targeting Working with the Commercial Team to deliver S&T for all stakeholders across the channels being deployed to include face to face, remote access, digital, MCM, consumer and mass market to support the optimization of stakeholder interaction.

  • SIP for sales force employees; Incentive scheme design and payout calculation

  • Work with BUDs to design and develop the necessary reports and analysis necessary to monitor the business results and drive/improve the effectiveness of our marketing campaign.

Requirements

  • Degree in Economics or similar

  • Relevant experience in Digital Marketing, Marketing Operations, Data Analytics, Business Intelligence, strategic Field Cost Management, supply management, customer support

  • Excellent written and verbal communication skills

  • Excellent written and verbal English

  • Demonstrated ability to create a working environment which fosters employee engagement

  • Excellent Leadership skills

  • Strong problem-solving skills

  • Strong ethics and integrity

  • Excellent ability to operate independently and navigate through change or uncertainty, while being open to experiment and implement new ways of working

  • Customer Centricity

  • Business Acumen

  • Analytical & Critical Thinking

  • Planning, Organizing & Executing.

  • Positive attitude and problem-solving mindset

  • Deep knowledge of the processes in all areas (Digital Marketing, Marketing Operations, Data Analytics, Business Intelligence, strategic Field Cost Management, supply management, customer support)

  • Strong experience working closely with the Business Units, IT partners and Vendors

  • Proven financial acumen and extended Financial analytics understanding

  • Experience in Project Management and proven track record managing multiple project implementations and workstreams

  • Familiarity with Digital platforms, customer portals, e-commerce solutions

  • High degree of autonomy, empowerment and trust from the Executive Management and the entire organization is essential to define and implement strategic initiatives focusing on digital transformation and Customer centricity

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):


Requisition ID:R283945

  • Ops Director

    9 ore fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    Ops Director - Milano, Italia - Restaurant Luigia DescrizioneCapomondo è una società di servizi che supporta i marchi del Gruppo Luigia (Capocaccia, Luigia, ByLuigia) operanti nel settore della ristorazione con innovazione, passione e impegno verso la soddisfazione dei propri clienti. Il nostro è un gruppo in rapida crescita, in espansione in Svizzera e...

  • Marketing Director

    1 mese fa

    Milano, Italia Sector Alarm A tempo pieno

    The Marketing Director will be responsible for the lead generation strategy that will enable the sales team to reach the growth targets, with a strong focus on client acquisition and conversion leveraging digital and offline channels. The Marketing Director will also have responsibility on Sector Alarm brand oversight and website management. This role will...

  • Marketing Director

    4 settimane fa

    Milano, Italia EHR Italy A tempo pieno

    On behalf of our client, a company operating in the women's fashion industry with a turnover of over €200 millions achieved by multiple brands (less than 6) and with HQ in Milan, we are looking for a MARKETING DIRECTOR. **Posizione**: The professional, reporting to the General Director, will be responsible for the marketing strategy for the company and...

  • Ops Director

    1 mese fa

    Milano, Italia Restaurant Luigia A tempo pieno

    Capomondo è una società di servizi che supporta i marchi del Gruppo Luigia (Capocaccia, Luigia, ByLuigia) operanti nel settore della ristorazione con innovazione, passione e impegno verso la soddisfazione dei propri clienti. Il nostro è un gruppo in rapida crescita, in espansione in Svizzera e all'estero. Siamo alla ricerca di un Operations Director che...

  • Director of Marketing

    1 mese fa

    Milano, Italia Sunset Hospitality Group A tempo pieno

    Comprehend and understand operations and general business policies and procedures of Sunset Hospitality Group so that such policies and procedures can be supported through Lifestyle Marketing efforts. - Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses;...

  • Head Of Operations Business Excellence

    4 giorni fa

    Milano, Italia Kedrion Biopharma A tempo pieno

    Career Opportunities: Head of Operations Business Excellence (1806)This is a global role that embraces the following pillars: • Establish a standard and common Operations Excellence framework able to proactively monitor the performance and continuous improvement initiatives of Sites and Supply Chain through a well-defined KPIs scorecard and governance...

  • Head of Operations Business Excellence

    5 giorni fa

    Milano, Italia Kedrion Biopharma A tempo pieno

    Career Opportunities: Head of Operations Business Excellence (1806) This is a global role that embraces the following pillars: • Establish a standard and common Operations Excellence framework able to proactively monitor the performance and continuous improvement initiatives of Sites and Supply Chain through a well-defined KPIs scorecard and governance...

  • Marketing Director

    3 giorni fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    Marketing Director - Milano, Italia - Gruppo del mondo Fashion Luxury DescrizioneImportante gruppo del mondo Fashion Luxury cerca un Marketing Director Completano il profilo la capacità di visione strategica unita ad un approccio hands-on, capacità analitiche e creative, determinazione, spirito imprenditoriale. Sede Milano. About the company Il nostro...

  • Medical and Regulatory Affairs Director

    5 giorni fa

    Milano, Italia Scelte Strategiche A tempo pieno

    Dettagli PropostaPosizione: Medical and Regulatory Affairs DirectorAzienda: Multinazionale FarmaceuticaLuogo di lavoro: MilanoScelte Strategiche is seeking a Medical & Regulatory Affairs Director for a pharmaceutical multinational company (job location: Milan).Purpose of the positionTo ensure, within Corporate and company strategic and management policies,...

  • Managing Director

    3 settimane fa

    Milano, Italia JBAndrews A tempo pieno

    Overview: As the Managing Director - Italy, for a Global Freight Fowrwarder, you will play a pivotal role in leading and driving the company's operations, strategy, and growth within the Italian market. You will be responsible for overseeing all aspects of the business, including sales, operations, finance, and client relationships, to ensure the achievement...

  • Stage Business Excellence

    1 mese fa

    Segrate, Italia MANPOWER SRL A tempo pieno

    Manpower, filiale di Monza, ricerca per azienda multinazionale farmaceutica di Segrate (MI) una risorsa da inserire in Stage nella funzione di Business Excellence. La risorsa verrà inserita nella funzione di Business Excellence che ha l’obiettivo di guidare il sito produttivo di Milano nel raggiungimento del suo massimo potenziale attraverso...

  • Director Of Business Development In Italy

    1 settimana fa

    Milano, Italia Shanghai Bsf Human Resources Co., Ltd A tempo pieno

    Job brief Our client is a globally renowned CDMO and pharmaceutical APIs&Intermediates company. Committed to providing high-quality health products to patients worldwide. The client company has established long-term partnerships with hundreds of pharmaceutical companies globally, and its top-notch products and services have earned high recognition from...

  • Director Of Business Development In Italy

    1 settimana fa

    Milano, Italia Shanghai Bsf Human Resources Co., Ltd A tempo pieno

    Job brief Our client is a globally renowned CDMO and pharmaceutical APIs&Intermediates company. Committed to providing highquality health products to patients worldwide. The client company has established longterm partnerships with hundreds of pharmaceutical companies globally and its topnotch products and services have earned high recognition from customers...

  • Marketing and Communications Executive

    4 settimane fa

    Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    PRINCIPAL ACCOUNTABILITIES: - Work with the Director of Sales and Marketing to develop and execute an effective marketing and communication plane - Cooperate with the heads of the department and build a bridge with the digital, social and PR agencies - Scout and evaluate new digital marketing strategies and initiatives - Support the marketing researches and...

  • Global Head Of Retail Excellence

    2 settimane fa

    Milano, Italia Talented International A tempo pieno

    The Head of Retail Excellence will have the responsibility to develop the whole costumer experience in store, leveraging on several tools like the retail excellence model, services and and enriched customer journey.In particular you will:Define the Global Retail Excellence StrategyLead the development of the retail excellence model, adapting it to business...

  • Director Life Cycle Service

    2 settimane fa

    Milano, Italia It1 Kardex Italia S.P.A. A tempo pieno

    Director Life Cycle Service page is loaded Director Life Cycle Service Bewerben locations Milan time type Vollzeit posted on Vor 14 Tagen ausgeschrieben job requisition id JR101691 Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment.Ihre Aufgaben Main...

  • Director Life Cycle Service

    3 settimane fa

    Milano, Italia It1 Kardex Italia S.P.A. A tempo pieno

    Director Life Cycle Service page is loaded Director Life Cycle Service Bewerben locations Milan time type Vollzeit posted on Vor 14 Tagen ausgeschrieben job requisition id JR101691 Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment.Ihre AufgabenMain...

  • Director Life Cycle Service

    3 settimane fa

    Milano, Italia Kardex A tempo pieno

    Director Life Cycle Service page is loaded Director Life Cycle Service Bewerben locations Milan time type Vollzeit posted on Vor mehr als 30 Tagen ausgeschrieben job requisition id JR101691 Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment.Ihre...

  • Art Director

    1 settimana fa

    Milano, Italia Cheil Italia Srl A tempo pieno

    Cheil Italy , the data-driven creativity Agency under the Samsung Group, is looking for anenergetic and innovative Art Director to join our Creative Team! As an Art Director, you will be responsible for conceptualizing and producing design elements related to the advertising environment, including branding, events, activations and digital...

  • Director Life Cycle Service

    1 mese fa

    Milano, Italia IT1 Kardex Italia S.p.A. A tempo pieno

    Director Life Cycle Service page is loaded Director Life Cycle Service Bewerben locations Milan time type Vollzeit posted on Vor 14 Tagen ausgeschrieben job requisition id JR101691 Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment. Ihre Aufgaben ...