Automotive Technical Helpdesk Specialist
3 settimane fa
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical cases and minimizing repeat repairs. Deliver diagnostic assistance, technical information, and recommendations—primarily through the ticketing system, but also by phone—to Dealers, Approved Repairers, and Independent Operators, supporting them in resolving issues and achieving a "fix-it-right-the-first-time" approach. Record details of all interactions to provide feedback to the OEM, contributing to product improvement (design, development, and manufacturing) and enhancing AR Technical Support processes.Key responsibilities:Provide technical support across various systems, focusing on parts and diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationOwn cases from initiation to resolution or escalation, maintaining clear and professional communication.Research technical documentation, manuals, and resolution databases to support problem-solving.Collaborate with dealer technicians and internal agents to resolve complex technical issues.Monitor and manage backlog by following up on open cases.Build strong relationships with retailers and workshop teams to improve service effectiveness.Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.Ideal Experience, Knowledge & Skills:An automotive professional with a technical background Dealer workshop experience to Senior or Master Technician level Customer service experience.Strong knowledge on vehicle mechanical, electrical, computer systems and parts.Good understanding and use of measuring tools result data (i.E. multimeter, oscilloscope, flatness gauge, dial gauge, fillet gauge, micrometer ...etc.).Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics.Strong knowledge of vehicle mechanical, electrical, and electronic systems.Proficiency in diagnostic procedures and fault code interpretation using OEM tools.Experience with CAN bus communications, ECUs, sensors/actuators, and control modules.Skilled in using measurement tools (multimeter, oscilloscope, clamp meter) and interpreting results.Ability to read and apply wiring diagrams, service manuals, and TSBs.Familiarity with OEM technical platforms and knowledge bases.Competence with ticketing systems for case logging, triage, and resolution tracking.Customer orientation with a service mindset toward Dealers/Approved Repairers and Independent Operators.Language skills: fluent Italian and English
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Automotive Technical And Diagnostic Specialist
2 giorni fa
Bobbio (PC), Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales...
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Automotive Technical And Diagnostic Specialist
1 giorno fa
Bobbio, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales...
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Automotive Technical Helpdesk Specialist
3 settimane fa
Bobbio, Italia MSX International A tempo pienoAt MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of...
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Bobbio, Italia Msx International A tempo pienoAt MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of...
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Atc/Atm Technical Specialist
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Bobbio (PC), Italia Tinexta Defence A tempo pienoTinexta Defence, è alla ricerca di un/una ATC/ATM Technical Specialist (Junior/Intermediate).Sede di Lavoro: Roma, con disponibilità a trasferte all'estero di medio periodo.Descrizione dell'attività: I candidati, verranno formati (TOJ attraverso il supporto di colleghi più esperti) e coinvolti in attività di System IT Administration and Integration...
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Service & Technical Specialist Ict
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Emilia-Romagna
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Bobbio (PC), Italia Tinexta Defence A tempo pienoTinexta Defence , è alla ricerca di un/una ATC/ATM Technical Specialist (Junior/Intermediate). Sede di Lavoro: Roma, con disponibilità a trasferte all'estero di medio periodo. I candidati, verranno formati (TOJ attraverso il supporto di colleghi più esperti) e coinvolti in attività di System IT Administration and Integration HW/SW di sistemi complessi...
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Emilia-Romagna
3 settimane fa
Bobbio (PC), Italia Tinexta Defence A tempo pienoTinexta Defence , è alla ricerca di un/una ATC/ATM Technical Specialist (Junior/Intermediate). Sede di Lavoro: Roma, con disponibilità a trasferte all'estero di medio periodo. Descrizione dell'attività: I candidati, verranno formati (TOJ attraverso il supporto di colleghi più esperti) e coinvolti in attività di System IT Administration and Integration...
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Customer Quality Specialist
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Bobbio, Italia Iveco Group A tempo pienoABOUT US : We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society. We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering. Our eight brands are each a major force in its specific business WHO WE...
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Customer Quality Specialist
4 giorni fa
Bobbio, Italia Iveco Group A tempo pienoABOUT US : We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society.We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering.Our eight brands are each a major force in its specific business WHO WE ARE...
