Customer Journey Expert Current Account
2 giorni fa
The Customer Journey Expert Current Account has end-to-end responsibility for the requirements definition, management, harmonization and phasing out of Current Account, focusing on distinctive customer experience, profitability and effective cost management E2E.
The Current Account Product Expert supports the Business Banking team to set priorities, manage internal and external stakeholders, solve impediments, help other team members in their day-to-day activities, for the recently established area dedicated to Business Customers. In addition, the Current Account Product Expert is accountable for managing and delivering internal reports and optimize performance, reducing product inefficiencies, identifying and closing related gaps.
The position requires excellent communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, expertise in digital onboarding, as well as about usability/user experience principles and best practices.
Working in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging.
Deliver requirements, identifying impacted areas and processes and ultimately support in the definition of test scenarios in order to achieve income and target volumes.
Continually assess the performance of ING Current Account product, the regulatory landscape, external market trends ensure a customer proposition as effective as possible.
Help the Functional team to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements.
Master’s or bachelor’s degree, postgraduate or equivalent background in Economics, Management, Engineering and similar is desirable.
~3+ years of working experience in banking or financial services.
~ A remarkable knowledge of Banking/Current Account market is needed, including innovation trends, benchmark and competitors’ overview. Knowledge of current account offers for Self-Employed, Micro-enterprise and SME will be considered a plus. Outstanding written and oral communication skills, together with ability to produce clear and concise presentations and interact directly with top management or senior colleagues
Customer focus with an eye for great UX/UI
Fluent in English
Milan (hybrid)
You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
doyourthing is our brand direction with us each and every day. Super flexible smart working
Lots of training development opportunities to help you grow
A special day off when it is your birthday: we call it #doyourbirthday
And of course we can’t forget: free water & coffee at the office
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
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