Customer Journey Expert Current Account

The Customer Journey Expert Current Account has end-to-end responsibility for the requirements definition, management, harmonization and phasing out of Current Account, focusing on distinctive customer experience, profitability and effective cost management E2E.

The Current Account Product Expert supports the Business Banking team to set priorities, manage internal and external stakeholders, solve impediments, help other team members in their day-to-day activities, for the recently established area dedicated to Business Customers. In addition, the Current Account Product Expert is accountable for managing and delivering internal reports and optimize performance, reducing product inefficiencies, identifying and closing related gaps.

The position requires excellent communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, expertise in digital onboarding, as well as knowledge about usability/user experience principles and best practices.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

Key Responsibilities:

• Working in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging.
• Deliver requirements, identifying impacted areas and processes and ultimately support in the definition of test scenarios in order to achieve income and target volumes.
• Continually assess the performance of ING Current Account product, the regulatory landscape, external market trends and competitor benchmark, to ensure a customer proposition as effective as possible.
• Create the requirements and business cases to support the evolution of the product.
• Help the Functional team to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements.
• Collaborate for product lifecycle management; this includes product performance management, product marketing and product innovation.

Competencies:

• Master's or bachelor's degree, postgraduate or equivalent background in Economics, Management, Engineering and similar is desirable.
• 3+ years of working experience in banking or financial services.
• A remarkable knowledge of Banking/Current Account market is needed, including innovation trends, benchmark and competitors' overview. Knowledge of current account offers for Self-Employed, Micro-enterprise and SME will be considered a plus. As the knowledge of the Savings offers.
• Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvements
• Experience leading product development from zero to first release and beyond
• Outstanding written and oral communication skills, together with ability to produce clear and concise presentations and interact directly with top management or senior colleagues

Soft Skills:

• Customer focus with an eye for great UX/UI
• Problem solving attitude
• Professional expertise/market focus
• Fluent in English
• Initiative
• Team Work

Duration
: Permanent

Work location
: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday
• And of course we can't forget: free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses
  Workday
  as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender's email carefully: legitimate communication will always come from: and/or
• No payments or banking details will ever be requested. If someone asks for this information, it's a scam.

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