Data Management Customer Journey Expert

• REQ
• 13/01/2026
• IT Business Analysis
• Milaan, Italië
• ING Bank

The role combines epertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer eperience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels.

Key Responsibilities

• Data Governance & Quality:
  
  Implement and maintain data management standards, ensuring accuracy, consistency, and compliance across systems.
• Data Architecture & Migration:
  
  Support data migration projects and contribute to the development of scalable data architectures.
• Customer Journey Mapping:
  
  Design, monitor, and optimize customer journeys to improve engagement and satisfaction across touchpoints.
• Analytics & Insights:
  
  Analyze data to identify trends, opportunities, and actionable insights for product and service improvements.
• Stakeholder Collaboration:
  
  Work closely with cross-functional teams to align data strategies with customer eperience initiatives.
• Continuous Improvement:
  
  Recommend enhancements to processes, tools, and methodologies to drive efficiency and innovation.

Required Skills & Competencies

• Technical Skills:
• Data governance and quality management
• Data architecture and migration methodologies
• Proficiency in analytics and reporting tools
• Behavioral Skills:
• Strong communication and collaboration abilities
• Customer-centric mindset with problem-solving skills
• Ability to make data-driven decisions

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super fleible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday
• And of course we can't forget: free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender's carefully: legitimate communication will always come from: and/or
• No payments or banking details will ever be requested. If someone asks for this information, it's a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.

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Sabrina Lenti

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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