Customer Experience Specialist
1 giorno fa
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Support B2B customers over the phone, email, and chat
- Communicate with customers to find the best solution to their problem
- Constantly brainstorm with your colleagues to improve the Customer Experience; troubleshooting, innovation, and change management are part of the daily business
- You will use the latest technology and AI integrations and become an expert in this field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews and improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction.
REQUIREMENTS:
- Native level German and fluent English
- Customer service is in your DNA and you have some experience already
- Excellent communication skills
- An interest in innovation (think chatbot-integrations)
- You are proactive and solution-oriented
- You can think outside the box to always find a solution for the customer
- A technical background is an advantage
- You are proficient with computers and can type at lightning speed.
BENEFITS:
- Spanish and mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Work at a tech startup where you can develop and there is room for your ideas; improve your professional skills: communication, innovation, and implementation of new technology
- An international working environment with 20+ nationalities
- An amazing adventure in one of Europe's most beautiful cities
- Working in a close-knit and start-up team
- Free lunch and breakfast at the office.
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