Service Delivery Manager

2 settimane fa

Vicenza, Italia Dedalus Group A tempo pieno

Unisciti a noi come Service Delivery Manager presso Dedalus, una delle aziende leader mondiali nello sviluppo di software sanitari. Negli uffici del nostro cliente situato a Vicenza , avrai la possibilità di sviluppare la tua carriera e contribuire in maniera significativa a migliorare il processo di digital transformation in ambito sanitario.

Cosa troverai

In qualità di Service Delivery Manager dovrai gestire, monitorare e implementare servizi IT per clienti del settore sanità pubblica. Ti coordinerai con l’Outtasking Manager per la corretta governance e rispetto degli obblighi contrattuali nei vari appalti in essere; avrai la responsabilità diretta di risorse di presidio assegnate.

Ti occuperai di:

  • Gestire un accordo di servizio operativo al fine di creare una relazione di reciproca soddisfazione con il cliente
  • Identificare aspettative e valore atteso
  • Gestire Service Level Agreement, verificando che i reciproci livelli di servizio siano rispettati
  • Perseguire il miglioramento continuo
  • Gestire escalation e solleciti
  • Gestire incidenti della Sicurezza delle informazioni e Major Incident
  • Gestire i processi di request fulfillment e change control
  • Gestire il CMDB e attività / risorse di primo livello
  • Supportare attività di Problem Management per la soluzione di problematiche ricorrenti
  • Produrre reportistica Cliente, al fine di gestire i Service governance meeting
  • Produrre la documentazione contrattuale / operativa prevista ed alimentare la Knowledge Base
  • Favorire iniziative di base growth

Requisiti essenziali:

  • Diploma ad indirizzo informatico o Laurea in ambito scientifico
  • Esperienza pregressa di almeno 4-5 anni nella gestione e controllo di servizi in ambito sanità
  • Certificazione ITIL (titolo preferenziale)
  • Conoscenza approfondita di strumenti per la gestione dei servizi (ITSM, centralini voip)
  • Capacità di elaborazione di strumenti di reportistica efficienti
  • Conoscenza dei vari sistemi operativi e database
  • Conoscenza base delle architetture di virtualizzazione private Cloud, AWS, Azure
  • Capacità di analisi, selezione e implementazione di strategie
  • Capacità di coordinamento di un Team di lavoro

Completano il profilo:

  • Spiccata capacità di ascolto;
  • Propensione per il rapporto con la clientela e buone capacità relazionali di team working
  • Buona capacità analitica, organizzativa e di gestione priorità

Puoi presentare la tua candidatura fino al: 30 settembre 2024

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