Customer Service and Logistics Specialist
3 settimane fa
Adecco Italia Spa e' alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano. Gestire l'intero ciclo dell'ordine: ricezione, inserimento, monitoraggio e chiusura, garantendo il rispetto delle tempistiche e la soddisfazione del cliente. Mantenere un contatto costante con clienti, team commerciali e l'operatore logistico per garantire un flusso informativo efficace e tempestivo. Contribuire a costruire una relazione proattiva con il cliente, andando oltre l'aspetto operativo e anticipando bisogni o opportunita commerciali in coordinamento con il team Sales. Monitorare e risolvere eventuali problematiche legate a disponibilita prodotto, consegne, fatturazione o reclami. Collaborare con i team di Demand planning, logistica e supply planning per garantire la corretta pianificazione e distribuzione dei prodotti. Utilizzare strumenti di reportistica (Excel, sistemi ERP come SAP) per il monitoraggio dei KPI di servizio. Requisiti Laurea in discipline economiche, linguistiche o affini (preferibile ma non necessaria);
Esperienza di almeno 5 anni in Customer Service o Shipping Dept;
Full Time
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