Customer Service Specialist
1 giorno fa
We are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product is delivered and the invoice is issued to the customer.Monitors automatic sale orders generation (EDI, Vincle, ...) and creates manual sale orders, if applicable.Orders picking & shipment to the Logistic Operator (Subsidiaries) or the Logistic Specialist (International), based on company policies and customers' requests.Issues the invoice to the customer.Follows-up order status, product availability and delivery; coordinating internal and/or external parties to ensure compliance with our Service Level Agreements.Ensure resolution of service incidences, keeping the customer and sales team properly informed.Agrees with customers any change on delivery dates (approved by CS & Logistic Manager if required).Identifies & verifies the need to issue rectification notes to the customer (debit or credit) and creates the related documents into SAP system.Manages customer returns, both for non-conformity of the goods and for commercial reasons.Ensures traceability of communications with customers about claims.Guarantee an effective data management of managed customers.Maintains and updates the non-commercial customer master data (delivery specifications such as timetables, destination, pallet training, quality specifications, order preparation, etc.).Integrates and updates product master data for the customer.Ensure that the products can be delivered and sold in destination.Work continuously on own professional development, with the aim of improving individual skills and knowledge.QualificationsCustomer Service experience (both front and back office)Work experience in SAP environmentKnowledge of MS Office suiteKey soft skills: Teamwork, detail-oriented, Client & service-orientedEnglish and Italian at an advanced level (C1)Valuable: Spanish, French or German#J-*****-Ljbffr
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Customer service specialist
4 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Logistics & SAP Customer Service Specialist
4 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Specialist
2 settimane fa
Milano, Italia Gucci A tempo pienoGucci seeks a Customer Service Specialist in Milan to manage customer service activities across all sales channels and product categories. The role involves monitoring orders, managing data, and ensuring compliance with international regulations. Candidates must be enrolled in the protected categories list L.***** and possess relevant experience and language...
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Customer Service Specialist
2 settimane fa
Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
1 settimana fa
Milano, Italia Listgrove A tempo pienoINTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE ****.Customer Service Specialist -ItalyThe Client: Our client is a European manufacturer and supplier of FMCG products.Role Overview: Manages sales order...
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E-commerce Customer Service Specialist
5 giorni fa
Milano, Italia byte-code spa A tempo pieno**Byte-Code SpA** è una software house dedicata allo sviluppo di soluzioni IT per i propri clienti. In un'ottica di ampliamento della nostra offerta di servizi di e-commerce ed applicazioni SaaS, abbiamo un servizio di Customer Service per le aziende interessate ad una gestione end-to-end del servizio. Per un ampliamento del team di Customer Service,...
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Customer Service Specialist
15 ore fa
Milano, Italia Humanagest S.p.a. A tempo pienoHumangest, Società specializzata nella Ricerca e Selezione del personale, ricerca per prestigiosa azienda un **FRANCE AND FRANCOPHONE AREA CUSTOMER SERVICE SPECIALIST** per la propria **DIREZIONE COMMERCIALE EXPORT - AREA INTERNATIONAL CUSTOMER SERVICE** La risorsa, rispondendo direttamente all’International Customer Service Manager, si occuperà delle...
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Customer Service
2 settimane fa
Milano, Italia Jobbit A tempo pienoCustomer Service & Logistics Specialist – Adecco ItaliaAdecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano.Attività principali:Gestire l'intero ciclo dell'ordine: ricezione, inserimento,...
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Customer Service
1 settimana fa
Milano, Italia Altro A tempo pienoCustomer Service & Logistics Specialist – Adecco Italia Adecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano.Attività principali:Gestire l'intero ciclo dell'ordine: ricezione, inserimento,...
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Customer Service
1 settimana fa
Milano, Italia Altro A tempo pienoCustomer Service & Logistics Specialist – Adecco Italia Adecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano.Attività principali:Gestire l'intero ciclo dell'ordine: ricezione, inserimento,...
