AI Operations Engineer

AI Operations Engineer

Job Type: Contract (6 months, potential to renew for 12 months)

Location: Remote (LATAM)

Compensation: in USD

At Talentus, we are looking for you

We are a US company with a strong presence in LATAM and across 20 countries worldwide. Our key near-shore BPO services include smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions, driven by our practices across diverse industries.

We are currently seeking an AI Operations Engineer to join one of our US clients. The AI Operations Engineer will play a crucial role in supporting implementations and managing IT infrastructure environments to ensure smooth operations. The ideal candidate will have a strong background in data science, experience with AI/ML, and familiarity with ServiceNow, particularly in the context of automation and incident management.

Responsibilities:

• Implementation & Environment Management:
  • Support the implementation and management of AI/ML solutions within the IT infrastructure.
  • Ensure operational efficiency across different environments by monitoring performance and troubleshooting issues.
• Monitoring Strategy:
  • Assist in defining and managing the enterprise monitoring strategy for observability and event management.
  • Develop a comprehensive monitoring approach covering metrics, logs, traces, alerts, dashboards, and reports.
• Automation & AI Integration:
  • Leverage AI and machine learning techniques for predictive analytics, incident forecasting, and automating the detection, diagnosis, and resolution of incidents.
  • Collaborate with IT teams to optimize monitoring processes and tools, ensuring alignment with business requirements.
• Collaboration & Communication:
  • Work closely with end users, production support teams, and stakeholders to gather requirements and deliver effective monitoring solutions.
  • Provide guidance and support to users on maximizing the benefits of monitoring capabilities.
• Tool Evaluation & Integration:
  • Evaluate and select appropriate monitoring tools and platforms, integrating them with existing IT systems and processes.
  • Assist in managing the roadmap for monitoring and automation tools, proposing innovative solutions in line with technology strategy.
• Performance Management:
  • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report on system performance and quality.
  • Collaborate with IT teams to ensure best practices are followed across the enterprise.

Required Skills:

• Background in Data Science or a related field.
• Familiarity with AI/ML concepts and automation, particularly within ServiceNow.
• Experience working in IT operations or on an IT operations team.
• Strong knowledge of observability and event management best practices.
• Familiarity with multi-cloud platforms and ITIL processes, especially in event and incident management.
• Experience with monitoring tools such as SL1 and ServiceNow ITOM.
• Excellent problem-solving skills and the ability to work in a dynamic environment.
• Strong communication skills for collaboration with technical and non-technical stakeholders.

What do we offer?

• Full-time remote role
• Competitive hourly rate paid in $USD
• Opportunities for career growth and professional development
• Chance to collaborate with a global team across diverse industries and countries
• Continuous Learning and Improvement with access to Udemy courses

If you are passionate about leveraging AI and automation to enhance IT operations and are looking for a dynamic opportunity, we want to hear from you