Director of Butlers

7 giorni fa

Milano, Italia Smyth & Co A tempo pieno

Director of Butlers for beautiful Carribbean resort - relocation opportunituy
Position Title: Director of Butlers
Salary: Highly competitive, plus accommodation and travel
Reports to: Resort Manager / General Manager
Team Size: 35 Butlers (large European-style operation)
Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences

We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands-on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .

The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin-level expectations .

Lead the butler operation end-to-end across villas, suites and residences, ensuring flawless consistency and delivery.
Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in-room service sequences, and anticipatory service.
Maintain high guest visibility : present in the operation, leading by example, not desk-bound.
Coach and develop the team through daily floor presence, observation, feedback and structured training.
Establish clear SOPs and service playbooks in line with ultra-luxury benchmarks (Forbes, LQA and equivalent).
Partner closely with Resort Leadership and Heads of Department to ensure seamless cross-functional delivery.
Manage performance, scheduling, succession planning, and talent development across a large, mixed-tenure team.
Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion.
Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.”

Proven Director / Head of Butlers experience in ultra-luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only or equivalent).
Strong grounding in International and European luxury service standards , with confidence managing UHNW and American luxury guests .
Personally experienced in high-level butler service (not purely guest relations).
Track record in culture reset and standards enforcement: grooming, language, posture, anticipation.
Guest Relations–only profiles or current Guest Manager profiles
Cruise-ship butler backgrounds
Candidates without International and European luxury training
Corporate or policy-heavy operators lacking floor presence and luxury service instinct

Elevated service standards and consistency across the entire butler team
A clear operating rhythm: daily floor leadership, coaching, and accountability
Strong partnership with Resort Management as a trusted senior leader

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