Director of butlers

Director of Butlers for beautiful Carribbean resort - relocation opportunituy
Position Title:

Director of Butlers

Salary:

Highly competitive, plus accommodation and travel

Department:

Rooms Division / Guest Experience

Reports to:

Resort Manager / General Manager

Team Size:

35 Butlers (large European-style operation)
Environment:

True luxury resort setting over 100 acres

, servicing villas, suites, and residences
Role Overview:

We are seeking a

top-tier Director of Butlers

to lead and elevate a

large-scale, European-style butler operation

within a true luxury resort environment. This is a

hands-on, highly visible leadership role

requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to

reset, standardise, and elevate service at scale

.

The successful candidate will set uncompromising standards for

anticipatory service, presence, grooming, posture, language, and consistency

, ensuring the butler experience aligns with

Forbes / LQA / Michelin-level expectations

.

Key Responsibilities:

Lead the butler operation end-to-end across villas, suites and residences, ensuring flawless consistency and delivery.
Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in-room service sequences, and anticipatory service.
Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
Maintain

high guest visibility

: present in the operation, leading by example, not desk-bound.

Coach and develop the team through daily floor presence, observation, feedback and structured training.
Establish clear SOPs and service playbooks in line with ultra-luxury benchmarks (Forbes, LQA and equivalent).
Partner closely with Resort Leadership and Heads of Department to ensure seamless cross-functional delivery.
Manage performance, scheduling, succession planning, and talent development across a large, mixed-tenure team.
Ensure exceptional guest handling for

UHNW and American luxury guests

, with calm authority and discretion.

Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.”
Key Requirements (Non-Negotiable)

Proven

Director / Head of Butlers

experience in ultra-luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One& Only or equivalent).

Demonstrated leadership of high-performance teams across villas, suites, and residences.
Strong grounding in

International and European luxury service standards

, with confidence managing

UHNW and American luxury guests

.

Personally experienced in high-level butler service (not purely guest relations).
Track record in culture reset and standards enforcement: grooming, language, posture, anticipation.
Comfortable managing long-tenured teams and underperformance without disruption.
High guest visibility; not desk-bound.
What We Will Not Consider
Guest Relations–only profiles or current Guest Manager profiles
Cruise-ship butler backgrounds
Candidates without

International and European

luxury training

Corporate or policy-heavy operators lacking floor presence and luxury service instinct
Role Mandate (Success Measures)
Elevated service standards and consistency across the entire butler team
A clear operating rhythm: daily floor leadership, coaching, and accountability
Alignment with

Forbes / LQA / Michelin-level expectations

Strong partnership with Resort Management as a trusted senior leader
Candidate Profile & Search Notes

Open to

International and European

or international candidates with the right pedigree.

Only

discreet, currently employed, top-tier candidates

should be presented.