DSP Business Coach

Job ID: 2841578 | Amazon France Transport SAS

The DSP Business Coach is an equal parts advisor and operating partner to Delivery Service Partners (DSPs) in France and Belgium. Amazon’s team of Business Coaches assist and guide DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The Business Coach will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The Business Coach will work alongside regional On The Road (OTR) Managers in areas of dual purpose related to the transition of responsibility of execution of planning and DSP capability.

The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, focusing on DSP sentiment, safety, compliance, performance, and reliable capacity. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.

The Business Coaches will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Sr. Third Party Logistics Manager supports owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs, and WW/EU Product and strategy.

The Business Coach will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. The role is field-based and requires a significant level of travel.

Key job responsibilities

• Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
• Performance: Coaching business owners to run compliant, safe, and high performing companies (SLS metric deep dive).
• Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Coach and ensure effective upskilling and utilization of tools.
• Deep dive to identify customer metric improvement opportunities.
• Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Improve driver standards to protect brand image.

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants. To reach that, our European Delivery Partner team interacts daily with external Business Owners who deliver last-mile packages on behalf of Amazon.

BASIC QUALIFICATIONS

• Bachelor's degree.
• Experience: Prior professional experience in Operations, Last Mile or account or relationship management, small business logistics, or retail/vendor/supplier management.
• Experience working with third party resources on a regional/national scale.
• Experience working with a contingent workforce in a business with peak seasons.
• Strong analytical capability with a track record of digging into data and finding solutions for a variety of operational problems.
• Flexibility to work a variety of hours as business demands, including overnight, weekends, and holidays.
• French language is mandatory.

PREFERRED QUALIFICATIONS

• Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
• Experience project planning in ambiguous environments.
• Strong communication (public speaking and writing).
• Enjoys analytical work and using data to provide thought-provoking and workable solutions.
• Proven experience of helping teams achieve goals.

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