Onsite IT Technician

Role: We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies. Your tasks are… Technical support IMAC and break-fix Support for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer support Provide setup and technical support for conference rooms and internal VoIP phones. Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution. Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processes Update windows workstation to latest version of OS Coordinate with OEM/3rd party for connectivity and infrastructure issues as needed Manage issues related to conference room audio issues and configure printers and Desktop issues Perform user management and access management in Active Directory and Azure Active Directory Work on configuring Cisco ACI Cisco switches Cisco routers Cisco Meraki SDWAN devices and Cisco WLCAPs Provides break-fix support and the development/rollout of new capabilities. Manages the life cycle of IT devices in supported sites. Supports on-call schedule and response to priority IT incidents as needed. Ensures SLA targets for incident and request resolution are met and perfectly exceeded. Assists in determining, evaluating and recommending technical solutions to address business needs. May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance. Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility. Location: Lomagna (Lecco - fully onsite) Employment contract: 1-year fixed-term (with possibility of transformation into permanent) Requirements: Level 2 Support - Enduser Support Ideally background as IT engineer with at least 2 years of experience Experience in OS, Apps and H/W installation and troubleshooting depending on project products Good English and fluent Italian Familiar with ticketing system Benefits: Buddy program Internal career development program International job opportunities Onboarding program Staff discounts Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.