Store Director

1 settimana fa

Firenze, Italia CONFIDENZIALE A tempo pieno

Key Duties & Responsibilities:

Team Leadership & Development:

  • Lead, motivate, and develop a team of client advisors and store staff to deliver outstanding customer service and achieve sales goals.
  • Recruit, train, and nurture a high-performing team that reflects the brand’s values and maintains our standards of excellence.
  • Offer continuous coaching to refine product knowledge, improve sales techniques, and elevate customer service.
  • Foster a positive, collaborative environment that drives engagement and encourages employees to perform at their best.

Sales Strategy & Goal Achievement:

  • Drive the store's sales success by implementing effective strategies that ensure the team consistently meets and exceeds targets.
  • Analyze key performance indicators (KPIs) and develop tailored strategies to boost sales, enhance customer loyalty, and maximize profitability.

Client Experience & Relationship Management:

  • Ensure a world-class luxury shopping experience by maintaining the highest levels of service.
  • Build and nurture long-term relationships with VIP clients, offering personalized styling and exclusive services.
  • Address customer concerns with professionalism and care, ensuring resolutions that reinforce the brand’s reputation.
  • Implement clienteling programs to drive repeat business and strengthen customer loyalty.

Ideal Candidate Profile:

  • Proven experience as a Store Manager, Retail Director, or similar leadership role within luxury fashion or high-end retail.
  • Strong leadership abilities, with the capacity to inspire and manage a team in a fast-paced luxury environment.
  • Excellent communication, organizational, and interpersonal skills.
  • Skilled in analyzing sales data, managing budgets, and making informed, strategic decisions.
  • Exceptional at clienteling and developing lasting relationships with high-profile clientele.
  • Expertise in visual merchandising and creating an elevated in-store atmosphere.
  • Flexible and adaptable, with availability to work evenings, weekends, and holidays as required.
  • Fluent in English and Italian.

Compensation & Benefits:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health and wellness benefits.
  • Generous employee discounts on luxury fashion collections.
  • Opportunities for growth and career progression within a renowned global brand.
  • A dynamic and collaborative work environment in the world of luxury fashion.
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