TSM Technical Service Manager

2 mesi fa


Roma, Italia SAP SE A tempo pieno

As an SAP TSM Technical Service Manager, your vital role will engage in supporting our customers on their SAP S/4 HANA adoption journey, which is crucial in accomplishing SAP's global strategy. You will be a part of the SAP Enterprise Cloud Services team, working across different SAP departments to provide the best services for our customers and solving technical complexities. Here are some of the critical responsibilities:
Act as a primary contact for customers to discuss SAP technology and innovation serving as an escalation point for technical issues, service requests, and incidents.
Analyze customer’s business requirements and problems, while understanding their business, goals, and challenges to suggest precise technical solutions & services.
Provide comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
Identify top issues, define, and execute service plan activities, and orchestrate the implementation of technical action items across customer landscapes.
Design optimal SAP configuration to enhance system performance and availability.
Identify and position offerings by SAP that deliver value to the customer.
What you bring
A minimum of 5+ years of SAP Technical administration and operations of SAP solutions (preferably in the domain of SAP Basis).
A minimum of 1-2 years of experience in customer-facing roles.
Hands-on experience and working knowledge of Unix/Linux flavours, SAP HANA, and Sybase databases.
Experience in de-escalating critical situations.
Fluency in Spanish and English. Fluency in Italian, Portuguese, or Turkish is an added advantage.
Solid know-how on SAP Technologies and Products (SAP certification is highly beneficial).
Hyperscalers certification (AWS, Azure, GCP) is an additional plus.
Meet your team
SAP Enterprise Cloud Services is a part of the Product Engineering board area in SAP, responsible for offering cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a TSM, you will be the point of contact for all technical topics regarding customer’s S/4 HANA Private cloud engagement. ECS is a global organization comprising regional TSM teams located in Spain, Italy, and India. We prize diversity, collaboration, and knowledge sharing. We take pride in customer satisfaction and constantly strive to better our organization.
We ask for your application to be submitted in English language only.

#J-18808-Ljbffr



  • Roma, Italia SAP SE A tempo pieno

    Technical Service Manager at SAP Enterprise Cloud Services At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...


  • Roma, Lazio, Italia SAP SE A tempo pieno

    Job OverviewThis role is responsible for supporting SAP S/4 HANA adoption journeys, ensuring seamless technical services for customers. As a TSM, you will engage with multiple departments to deliver top-notch solutions and handle technical complexities.Key ResponsibilitiesAct as the primary contact for customers regarding SAP technology and innovation,...


  • Roma, Italia VOIHOTELS SPA A tempo pieno

    VOIhotels è la catena alberghiera del Gruppo Alpitour. Con una collezione di 26 strutture ha l’ambizione di riportare l’ospitalità del Made in Italy ai massimi livelli, focalizzandosi su qualità, professionalità e rispetto delle tradizioni e dell'ambiente. Di vocazione principalmente leisure, ha resort negli angoli più belli della Sardegna,...


  • Roma, Italia COSMED S.R.L. A tempo pieno

    We are looking for a **Technical Service Specialist** that will be responsible to support our Sales Area Manager in providing technical services for our medical devices and consumables (“Products”) to our customers of Healthcare market within the regions of **Center Italy (Lazio, Marche)**. **Responsabilities** - Pre-sales and post-sales technical...


  • Roma, Italia Abbott Laboratories A tempo pieno

    **About Us** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science,...


  • Roma, Lazio, Italia ThermoFisher A tempo pieno

    Job SummaryThermo Fisher Scientific, a global leader in specialty diagnostics, is seeking a highly motivated and experienced Technical Service Manager to lead our field service, field applications and technical support operations in Italy.This is an exciting opportunity for a passionate and dedicated individual with a consistent track record in field...


  • Roma, Italia Abbott Laboratories A tempo pieno

    **Primary Objective of Position** - The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations **Major Accountabilities** - Provide first line service to customers (service interventions...


  • Roma, Italia Demolytic A tempo pieno

    **Roma** **Italia** We are looking for a Technical Training Manager to lead the full technical training cycle for our employees. Technical Training Manager Responsibilities include identifying training needs, developing educational curricula and material and increasing trainees’ engagement with learning sessions. If you’re an expert with technology and...

  • Technical Consultant

    2 giorni fa


    Roma, Italia Thales A tempo pieno

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Roma, Italia Abbott Laboratories A tempo pieno

    **Technical Service Specialist** **About Us** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical...


  • Roma, Italia Setting Srl A tempo pieno

    Scopri un Mondo di Innovazione con Noi! Nel 2018, un gruppo di professionisti nel campo dell'Information Technology si unì per creare Setting, una realtà volta all'innovazione e alla trasformazione digitale. La nostra missione? Rispondere alla crescente richiesta di soluzioni informatiche innovative in ogni ambito. Ma siamo molto più di un'azienda di...

  • Digital Service

    4 giorni fa


    Roma, Italia Johnson Controls A tempo pieno

    **Job Details** Are you an expert in technical training and ready for something a little different? Would you enjoy learning about new connected & digital products to build our evolving digital service business? Would you enjoy passing your knowledge along to the next generation of talent? This role is for you! **What you will do** The Digital Service...

  • Technical Account Manager

    1 settimana fa


    Roma, Italia Translated Srl A tempo pieno

    **We are looking for a qualified Technical account manager to join the ModernMT team, overseeing and addressing our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.**: As a Technical account manager, you should be a tech-savvy professional, able to explain technical...


  • Roma, Italia Alfa Laval Corporate AB A tempo pieno

    Introduction ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing sites and research and development center. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and...


  • Roma, Italia Fortinet A tempo pieno

    **Preferred location is commuting distance from one of our Italian Fortinet offices (Milan OR Rome) to work on a hybrid model** **Fluency in Italian and English is mandatory** Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a...

  • Customer Service Manager

    2 settimane fa


    Roma, Italia Demolytic A tempo pieno

    **Roma** **Italia** We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...

  • sistemista TWS

    5 giorni fa


    Roma, 00193, Roma, Italia AC&D TECHNOLOGIES S.R.L. A tempo pieno

    Per importante cliente siamo alla ricerca di un Sistemista tivoli workload scheduler Tivoli Workload Scheduler (TWS) per schedulazione JOB • Tivoli Storage Manager (TSM) per gestione backup • Sistemi operativi UNIX e WINDOWS • Virtualizzazione VMware (sia server, ch


  • Roma, Italia Pearson A tempo pieno

    **Pearson** At Pearson, we are committed to a world that is always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in...


  • Roma, Lazio, Italia Greenkar Technical Service A tempo pieno

    Greenkar Technical Service, un'azienda leader nella fornitura di servizi per le aziende del settore Automotive, è alla ricerca di una figura qualificata da inserire e far crescere all'interno della propria organizzazione.Descrizione del LavoroI requisiti richiesti sono i seguenti:Ottima conoscenza del sistema operativo Windows;Ottima conoscenza del...


  • Roma, Italia Integrity360 A tempo pieno

    **About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...