SERVICE SUPPORT SPECIALIST CRM
7 giorni fa
ABOUT TOSCA Tosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single-use packaging.
To strengthen our Customer Service-department at our office in Agrate Brianza (Italy), we are currently recruiting an enthusiastic Customer Service & Asset Specialist.
This role will ensure a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing support.
Based in Agrate Brianza (Lombardy) , you will be closely working with internal departments to address customer needs, contributing to quality and continuous improvement among our processes.
Customer Relationship Management & Support
Act as the primary point of contact for customers in Italy, ensuring prompt and professional support.
Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships.
Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.
Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.
Data & Process Administration
Maintain and update customer master data, ensuring accuracy and compliance with company policies.
Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements.
Support process improvements to enhance efficiency in customer service, order management, and asset tracking.
You have a bachelor’s degree or High school diploma or acquired equivalent knowledge through experience in a Customer Support position.
You have a very good command of written and spoken Italian and a solid command in English.
You know your way around MS Office. Training-on-the job will be provided for our internal software.
You are customer oriented and an enthusiastic team player, ensuring operational excellence while fostering strong customer relationships.
We offer a gross annual salary around €23,000 , depending on your experience and qualifications.
We continuously invest in your personal and professional development through our training & coaching programs.
We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. We cultivate a tight-knit team of smart people who care about their work and their colleagues. Send us your CV and your letter of motivation in English. External recruitment services/agencies will not be used for this position.
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