Datacenter Technician

Location: Open positions for Turin (Rivoli) and/or Milan (Siziano) – on-site Level: Mid, Senior. Strong juniors may be considered. Oracle Data Centre Technician An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, understand which issues to escalate to the appropriate resolver groups, create and maintain documentation on the technologies you support, understand all aspects of the equipment you support, and innovate and make decisions independently while taking direction when necessary. You can execute small projects on your own and work with your manager in planning and executing larger local projects. This position involves on‐shift rotation including standby; a valid driving license and the ability to transport by own car are required. Requirements Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience Experience in IT Infrastructure support and server administration in a mid‐sized environment (200–1000 servers) Experience with data centre M&E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a mission‐critical operations environment Physical ability to lift up to 25 kg; may require working in cramped spaces or elevated locations Ability to speak confidently and communicate clearly in a virtual environment Strong adherence to process and being a process champion Excellent communication skills (oral & written), and ability to interact professionally with a diverse group of customers and staff Experience providing client‐facing, direct customer support and service Ability to work productively in remote cross‐functional teams or independently as an individual Required Data Centre Experience Knowledge of data centre design, including electrical and cooling plant and operation thereof Rack setup, and commissioning of new racks Strong structured cabling skills on fiber & copper (e.g., loom, term & test) Required Systems & Hardware Expertise Systems administration (Linux and/or Windows Servers) Hardware repair, diagnosis & break/fix Networking fundamentals (DNS, TCP/IP, basic troubleshooting) IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Base OS installation and configuration Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, etc. Responsibilities Act as data centre SME liaison to other technical and non‐technical teams (e.g., networking, computing, compliance, business operations) Understand internal customer problems and provide technical solutions in a timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software System board‐level repair and fault diagnosis to meet SLAs Plan and commission new rack positions Involved with the design and commissioning of new white spaces Structured cabling installation is a significant part of this position Trained and adhere to governmental and company‐set health and safety processes Additional on‐premise work at customer locations may be required Available to travel within EMEA Seniority level Mid‐Senior level Employment type Full‐time Job function Software Development J-18808-Ljbffr