Sales Services Senior Specialist

4 settimane fa


Milano, Lombardia, Italia PUCCI A tempo pieno

About the Position:

This position reports to Sales Services function and aims at giving B2B customers the best experience @ PUCCI, acting as first point of contact, advocating PUCCI Values and Image.

About the Role:

The Sales Services Senior Specialist takes care of questions and complaints, give information about products, manages orders and process returns.

Responsibilities:

  • Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda
  • Provide information and other assistance to credit and accountant teams regarding customer's credit or payment issues
  • Manage the incoming communications from customers
  • Liaise with the product and production department for any specific product request from customers
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by offering the most appropriate solution
  • Manage any litigation that may occur
  • Manage and periodically update international price-list, in accordance to the exchange rates
  • Conduct analysis and produce reports on the activity
  • Manage and review orders from the time of receipt to the time of shipment
  • Manage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)

Qualifications:

At least 5 years of previous experience in similar position, possibly in the Fashion Industry and international markets;
Excellent Knowledge of the main delivery processes, including in e-commerce;
Customer centricity attitude;
Analytical mindset witha very good attention to details;
Interest for Digital.

Required Skills:

  • Excellent communication skills
  • Team player
  • Able to work in a complex and fast changing organization
  • Result and problem solving oriented

Preferred Skills:

Languages:
Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired.



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