Sales Services Senior Specialist
4 settimane fa
About the Position:
This position reports to Sales Services function and aims at giving B2B customers the best experience @ PUCCI, acting as first point of contact, advocating PUCCI Values and Image.
About the Role:
The Sales Services Senior Specialist takes care of questions and complaints, give information about products, manages orders and process returns.
Responsibilities:
- Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda
- Provide information and other assistance to credit and accountant teams regarding customer's credit or payment issues
- Manage the incoming communications from customers
- Liaise with the product and production department for any specific product request from customers
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by offering the most appropriate solution
- Manage any litigation that may occur
- Manage and periodically update international price-list, in accordance to the exchange rates
- Conduct analysis and produce reports on the activity
- Manage and review orders from the time of receipt to the time of shipment
- Manage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)
Qualifications:
At least 5 years of previous experience in similar position, possibly in the Fashion Industry and international markets;
Excellent Knowledge of the main delivery processes, including in e-commerce;
Customer centricity attitude;
Analytical mindset witha very good attention to details;
Interest for Digital.
Required Skills:
- Excellent communication skills
- Team player
- Able to work in a complex and fast changing organization
- Result and problem solving oriented
Preferred Skills:
Languages:
Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired.
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