Operations Manager

3 settimane fa


Milano, Italia Antal International Network A tempo pieno

For a Real Estate service company, we are looking for a strong professional from Hospitality or Real Estate sectors who wants to join a new challege as

Operations Manager – Built to Rent

The role:

Working directly with the Head of BTR, your responsibilities will include:

  • Contribute to the growth of the operating team, including selection, training, motivation, and coordination of on-site staff members across different buildings
  • Develop and implement the resident experience, bringing a hospitality guest-centric approach to the residential sector
  • Build and review operating P&L statements to support the creation of business plans for BTR/Multifamily opportunities
  • Design and develop standard operating procedures and associated KPIs to become the sector best practice
  • Identify, propose, and implement the offering of add-on services to residents, to enhance the customer satisfaction, wellbeing, and brand fidelity
  • Contribute to the development of an integrated CRM & PMS platform and reservation system, working closely with our in-house tech team
  • Take part in the concept design development of apartments and amenities, with a focus on the key aspects impacting the resident experience and behaviour
  • Supervise our property and facility management partners ensuring that their core activities meet budget requirements and target service levels
  • Participate to the key strategic decisions being made in the early stage of this new business line

About you:

  • A self-starting nature with strong initiative - you don’t wait to be told what to do and can make good decisions when needed
  • A confident, strong mindset - you’re willing to take your own decisions and back them up if challenged
  • A collaborative relationship builder - you’re excited to get to know new people and to strengthen personal and professional connections
  • Excellent written and verbal communication skills. You’re comfortable communicating at all levels internally and externally
  • Excellent time-management skills, with the confidence to manage multiple conflicting priorities
  • Ability to manage your own workload and schedule

Requirements:

  • Data driven - collating, analysing, and presenting data is key to us making informed decision to assist the successful growth of the company
  • Strong at problem solving with analytical skills and attention to detail
  • Have experience in the hospitality or real estate sectors
  • Operations manager / hotel manager previous roles are preferred
  • Very good working knowledge of Excel, Word and Power Point.
  • Fluent in English (both spoken and written), any other language will be considered a plus.

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